Mini of Austin in Austin including address, phone, dealer reviews, directions, a map, inventory and more

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7113 McNeil Dr
Austin, TX 78729

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Mini of Austin

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

3 out of 5 people said they would recommend this dealer

5 (out of 5)

Excellent Service

Reviewed by Tracie Roseberry in Austin, TXApril 23, 2020

I really appreciated Jacqueline and the Mini Service department team. Everyone was courteous and efficient. My vehicle did not need repair, but they were thorough in their evaluation and took the time to listen to my concerns. Many thanks!

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Screwed by Mini of Austin

Reviewed by mark riedmiller in CORAL GABLESAugust 27, 2019

BAIT AND SWITCH Mini of Austin and Damon Whitmer, sales person at Mini of Austin are not to be trusted! I contact them regarding a one year old Mini 2018 Countryman in April 2019. It was described as an executive loaded vehicle with all available options. I contacted Mini of Austin and Damon was my salesperson who verified this description i asked him via email to verify all of the options in the Mini listing were correct and he said YES. I flew to Austin and that's when the problems began. The car was stripped..had just navigation and a couple singular options versus packages containing the 12 or 13 options that would have loaded the vehicle. i pointed this out to Damon he sent me to the "manager". The manager did not believe my issues with the missing equipment until I repeatedly explained the car was for my wife. I called my wife n his office and her "hot button " was the missing power memory seats. After he listened to my wife explain that she would have to think about, it he understood I was not fabricating this story. He offered a $500 discount for their mistake. My wife said go ahead and drive the car home. i accented his offer as I had flown there to but a car my wife wanted. They blamed this on a vendor that decodes VIN numbers. Apparently they do not review the vendors submissions. Unfortunately, after I returned home we realized that the DESCRIBED OPTIONS THAT WE DID NOT RECEIVE = $4342.00 vs the $500.00 offered and accepted THEY SUCCESSFULLY BAITED AND SWITCHED US. RUN FOR YOUR LIVES!!

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Great Experience!

Reviewed by Chris in Austin, TXJune 13, 2018

Title kinna says it all. Had a really great experience here. Robert the salesman was very easy to work with and understanding of all my questions and concerns. He was a very busy guy...every customer in the place was there to see him. He was doing 10 things at once, not ever making me feel forgotten or discounted. The sales manager Vy was just as busy and just as helpful. I’ve been in this business before, and juggling multiple people and their personalities isn’t always the easiest. The hardest part is making it look easy. Robert and Ky did that. Well done Mini of Austin!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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