MINI of Knoxville

THIS DEALERSHIP JUST TOLD ME THAT I COULD NOT HAVE MY $1000.00 DEPISIT BACK BECAUSE WE DID NOT HO THROUGH WITH A DEAL. I told the salesman that I wanted my mechanic to look over the car before we finalized. There were things wrong with the car that I even agreed to pay for labor wise if they provided the parts. Amidst me giving them the check from Navy Federal one thing after another came about until I was fed up and asked them to cancel the deal. There was even two accidents on the car fax that I was not told about. They told me no because we had signed paperwork but I had not test driven the car nor picked it up. Then the manager tells me today 11/17/23 which is three days later than he should not be talking to me because my fiancés name was on the check from Navy Federal and that I could not have my deposit back. After financing charges this car was almost $40,000.00 Who wants to be pressed into a $40,000.00 uncertain purchase. I have been buying cars for a long time and these people are by far the worst people I have ever dealt with. Now I have to go to small claims court over a $1000.00 deposit that I do not feel comfortable about them not giving back.

Worst experience! my mother in law bought a car with the intent of them fixing the scratches that were to the metal. it looked horrible when we went to pick it up didn't even use the same color paint and they stuck different pieces to try to cover it up. didn't clean the car like they said and expected us to take it anyways. said they would try to send it to someone else and would be longer without a car. told them we werent taking the car and they said they were keeping the 4000 deposit! 4000!!!! when they didn't hold up there end of the deal!!!! do not waste your time and money. they are crooks!!!

Worst experience!! Bought a brand new vehicle and within the first year it’s cost me over $4000 In various repairs (not covered by warranty or extended warranty) the service at Mini in Knoxville is the worst - no care - no compassion - no one gives a xxxx about the consumer. I’ve bought five Minis over the years but after this last episode where they lied to my face I was done - vehicle was traded in - no more Mini for me. I would not recommend this dealership and am talking legal action to recoup money lost.