MINI of Knoxville in Knoxville including address, phone, dealer reviews, directions, a map, inventory and more

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10665 Parkside Dr
Knoxville, TN 37922

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Sales: 865-225-6188

Used Cars: 865-225-6190

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of MINI of Knoxville

Overall Rating:

4 (out of 5)

75% recommend this dealer

113 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Lack of personal interest

Reviewed by Lora from Talbott, TNDecember 19, 2021

I purchased a gently used subaru outback at this dealership on Dec 2020.. i was looking for this particular car and while looking online found that they had this one at mini.. when my husband and I walked in one evening..there were a couple of guys playing basketball..fun..love it..but they seemed oblivious that we walked in. The girl at front asked someone to attend to us..so in steps Cameron..very nice young man..we enjoyed him.. so we purchase the car..it was snowy and wet the day we brought it home..it had not been cleaned or detailed..he said to just bring it in any time.. so here are my disappointments with this dealership. 1. We had several issues come up in our life..I lost my job, we lost some friends in death and several other incidents..life you know..and we live over an hour away..so I was unable to get back to dealership to get car detailed until several months later.. I think it was Nov 2021 when I finally tried to set up appointment to get car cleaned..i also received an email a few months earlier stating that I was owed a free tank of gas...so I called up and the girl i spoke with said let me let you talk to manager..so she forwarded me to Bryan.. I can't remember if we actually spoke or if I left him a messsge but the last details I remember were texts he sent me.. anyway we went back and forth and I could see it was becoming a big deal for me to get this taken care of .. I was getting annoyed at the texts and wondered why he just didn't call me..it was just so impersonal!! In the end I simply sent a text saying something to the effect of .." if it is too much of a problem, don't worry, it's ok".. and that was it..no further response from Bryan.. I was extremely disappointed in his "follow up" and did not feel like an appreciated customer..just a done deal number that he really didn't want to be bothered with.. 2. We did not get any follow up calls to check in to see how things were going..my friend has purchased and traded at subaru dealership and she tells me how impressed she is with their experience there..the salesman even sent then a sweet card and gift a couple of times.. I was not expecting this but a follow up call would have been a nice courtesy.. I would not recommend this dealership because of the lack of personal interest I felt when initially walking into the dealership and beyond the purchase.. I felt the need to write this review in hopes that you will not treat even one other customer like this. . Thank you for your time and I hope you can learn from this experience and that it makes you a better dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 3

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

I have bought three cars from this dealership and have...

Reviewed by harman.daleOctober 15, 2021

I have bought three cars from this dealership and have been very satisfied with the service , price and selection . Very hard to find all three qualities. I always request my salesman Todd Viney , witch goes above, beyond and always delivers the right car and at the right price . He truly keeps me returning . The whole staff is incredible with putting the consumer needs first . Also a honorable mention to Aaron Mynatt for finding me the best financing / warranty alleviable .

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I was looking for a Audi R8 keep in mind I live in...

Reviewed by joe97leSeptember 02, 2021

I was looking for a Audi R8 keep in mind I live in Houston Texas they was 2 for sale in Knoxville one at mini of Knoxville and one at Audi of Knoxville . reason I chose mini is because of their outstanding customer service and no phone call from Audi of Knoxville . Todd , Christian and Aaron are hand down on their game . Online shopping was so easy with these guys . Keep up the good work !!! Will be back for another super car one day !

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About MINI of Knoxville

We here at MINI of Knoxville pride ourselves on delivering the best customer service and dealership experience to MINI drivers throughout Knoxville Maryville TN Farragut Oak Ridge and Lenoir City. With our commitment to excellence and vast automotive expertise it's clear that you've found the perfect place to test drive finance and service your car!

If you're ready to learn more about services simply stop by MINI of Knoxville at our showroom Knoxville where we always look forward to serving you!

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