555 W 57th St
New York, NY 10019

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat Closed

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat Closed

Reviews of Mini of Manhattan

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The service center here is awful.

Reviewed by MiniMADOctober 20, 2025

The service center here is awful. Twice I have driven from the outer boroughs, paid the tolls into the city, only to be told the parts needed for my service are out of stock and on back order. The service center never contacts in advance to let you know. Save yourself the hassle and go to NJ or CT for service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Ever since MINI of Manhattan left their dedicated

Reviewed by jeroenboursOctober 31, 2024

Ever since MINI of Manhattan left their dedicated building a stone’s throw away from their U.S. HQ (which is also BMWs HQ), things have gone south fast. Now, squeezed in with BMW on 57/58 Street, it’s a chaotic mess. Phone service is dead. Everything is done best via texting but that comes with a price to pay; time. If you are in need of a quick answer, like being stranded on an island (which I was) and need answers on why replacing your battery in your key fob (a simple thing), has shut down your access to your car completely, the dealership is unreachable. If you have a choice, buy from a local dealer. This flagship dealership / importer refuses to set a exemplary standard in service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Got 4 cars here over the years.

Reviewed by AHOctober 28, 2024

Got 4 cars here over the years. Great customer service; nice attentive dealer. Highly recommend

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top