Mini of Manhattan

0 STARS GO TO MINI OF RAMSEY RT17 NJ THEY ARE A 5 STAR DEALER!!! blew a tire on my way to work. Called at 9am was told to bring the car in after work. Arrived at 12;30pm I was told at 1pm. That they were booked. And I would have to leave my car over night. REALLY FOR A FLAT TIRE??? I called Mini of Ramsey And was told if I get there before3;30pm they would be able to replace the tire. PROBLEM SOLVED!!! Tell them Anthony from Far Rockaway Queens sent you

I had been using Mini of Manhattan exclusively for all my service and checkups ever since I bought my Countryman about three years ago. I trusted them because they were transparent about their work and pricing. Since they are part of a BMW/Mini dealership, I didn't think I needed to worry about hidden charges. However, when we recently took our car in for service, which included an AC recharge, they gave us a quote of $555. I felt that was too expensive, so I declined the work. After declining, they informed me that they had already performed a $204 diagnostic on our air conditioner. I explained that when I declined the work, there was no indication that I had to pay more than $200. Julio Oceguera agreed that there was no indication, but claimed that by leaving my car with them, I had agreed to pay for the diagnostic. He offered to have his manager call me, but that never happened. Reluctantly, we paid the $204 to get our car back, but we have decided never to go back to Mini of Manhattan.

Service Advisor, Maileen Cancel, is not very competent. Her linked in boasts she has great customer service skills, but is so awful over the phone. Would not let you speak a full sentence before she can interrupt you. Her texts are also vague and would not give you any more information about your car if you request it while it is at their service department. HIGHLY DO NOT recommend this place. I expressed that i didn't feel comfortable about the lack of information she tried to provide and felt as if the matter in which I was questioning about my vehicle was disregarded.