BMW of Loveland in Loveland including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

4150 Byrd Dr
Loveland, CO 80538

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Sales: 970-541-7380

Used Cars: 970-775-6568

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:30am – 4:00pm

Reviews of BMW of Loveland

Overall Rating:

4 (out of 5)

91% recommend this dealer

404 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

Trading in and purchasing a new Mini Countryman

Reviewed by yayaya56March 14, 2023

Trading in and purchasing a new Mini Countryman Cooperworks was easy and a great experience. Stan was exceptionally nice, but everyone was! I'll be back!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your 5-star review! We are please to hear our team provided an easy and friendly buying experience during your MIN Cooper Countryman purchase. Thank you for choosing to work with our team and we look forward to working with you again soon! The MINI of Loveland Team

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This company is an embarrassment to the quality &

Reviewed by caseycolvinFebruary 12, 2023

This company is an embarrassment to the quality & reputation of BMW vehicles. I've owned BMW's since I was a young lad, starting with a 1997 528i years ago, later into X5's and even dabbling in a 328i convertible for my wife at one point. I know the cars are expensive, I know they aren't cheap to repair, I know they depreciate aggressively and I know they have quirks. That said, I've always believed they are the "Ultimate Driving Machine." Now... their dealerships are truly the worst I've ever experienced. Working through warranty issues with BMW of Denver I spent a year with engine noise and they ultimately ended up damaging my engine and extending the warranty as an apology. I chocked this up to a "one off" dealership experience and perhaps the others were better. My wife located a delightful 21' BMW X5 at Loveland and spoke with Givi, a very nice young man. He was incredibly helpful, sent us a video of the vehicle and answered all questions. This past Friday I was returning from Utah and my wife wanted to look at this vehicle ASAP. Givi shared that we could set a time for this past Saturday and the first time we were given availabe was 11AM. We were told "the keys" would be taken until we arrived and that they needed to wash the car prior to our arrival. (Nice gesture.) I spoke with my wife and shared that she was welcome to go Friday or we could get there when they open if that was preferable. She reached out to make this offer, but 11AM was the soonest it would be cleaned. My wife messaged when we departed around 9AM and please see text messages attached showing that we were told this was a non issue that we were running about 15 min behind. We arrived as noted around 11:07AM. Givi shared that there was a problem and someone was "getting numbers" on the car right now. We saw the car, Givi had done an excellent job cleaning it and personally tidied up the inside. We asked if we could drive it and were told we could not as "it may be sold." Givi was working hard to try and solve the issue, but it was clear his management was not helpful. After waiting around for someone else to buy the car, Chad Stackhouse, "Sales Manager." took the 5 minutes, "grudgingly" to speak with us. He gave a half hearted apology and offered to give us a gas card!? I'm trying to buy a BMW and you think I need a gas card!? We had an arrangement, spoke numerous time and were happy to arrive sooner, but you failed to have policies or integrity. To add insult to injury, the person purchasing it had walked in, seen it and didn't even drive it. Well done. This is the most insulting breakdown of customer service I've experienced in a long time. For a high end vehicle manufacturer you "hope" to get the same quality of service you could get from the used car dealer off of Colfax, but apparently that is too much to ask. Shame on you BMW of Loveland for tarnishing the BMW name through your gross ineptitude. In the same breath, thank you for giving me a perfect sales|customer service failure tale to tell as I cross the country training sales & CS teams. I will never buy a BMW again and that breaks my heart.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Casey, Thank you for bringing this to our attention. We apologize for the breakdown in our system and the lack of communicating that the vehicle was sold. We tried to make it right by showing any other vehicles and offering to pay for your lunch and gas since you made the drive to our dealership. We understand your frustration and our team is happy to speak with you further if you would like to discuss the issue. Thank you again for bringing this to our attention. The BMW of Loveland Team

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worse dealership EVER, don't trust them

Reviewed by Brian from Aurora December 21, 2022

The WORSE customer service PERIOD! We drove over 2 hours to see a vehicle and confirmed with Kaehler the day of that the car was still available. We showed up for our 2:00pm appointment and he said the car was sold the previous day after letting us wait in lobby for 20 minutes. I don't recommend this place to anyone!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Brian, Thank you for bringing this to our attention. We sincerely apologize there was a breakdown in our processes, this is not how we do business. We understand our Sales Manager, Tyler reached out to discuss a way to make this right. If there is anything we can do to make this right please don't hesitate to give us a call. Thank you for your time. The BMW of Loveland Team

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About BMW of Loveland

Welcome to BMW of Loveland. As part of the Elway Dealers Group we invite you to visit us and see what makes the Elway experience so special. We are conveniently located in Loveland just west of I-25 and Crossroad Blvd. John Elway is not just a name on the building. John is an active business partner in the dealership. It is his character integrity and leadership that push us year in and year out to continually improve for you our guests. We strive to create an environment that puts you back in control of buying the car. We understand consumers have as much access to information as we do.

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