4340 Rosewood Dr
Pleasanton, CA 94588

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of East Bay MINI

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Mini Cooper Service

Reviewed by Margaret Cohen from Dublin, CaMarch 31, 2021

Jeff is my service guy, he always make my visits/service enjoyable and pleasant! It was great as always!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Margaret Cohen, Thank you for your 5-star review of Jeff Killoran, our Service Advisor, and your overall experience. We appreciate it!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

It is the BEST service center we have ever been in our...

Reviewed by Ful HMarch 09, 2021

It is the BEST service center we have ever been in our lives!!! In terms of staff knowledge and courteousness-topnotch. Will and Jeff went above and beyond to help us with our Mini Cooper brake pads. to make things more impressive, they CLEANED the car after the service. They notified us on time and did the best they could to help us with our concerns. If only Mini has a SUV, I would give up my Ford Explorer ST so I could avoid dealing with other service centers. HIGHLY RECCOMENDED!!!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hello Ful H, Thanks so much for your awesome review and kind words to our teammates Jeff Killoran and Willie Walker at East Bay MINI. We are very appreciative of your enthusiasm for our team and recognize their professionalism and care. Thanks for choosing us and watch out, MINI Cooper might be getting even bigger than the Countryman in the future!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service on mini cooper

Reviewed by Susie F from Fremont, caFebruary 01, 2021

Jeff K. Is always awesome. Fast, super helpful and knowledgeable. The service guys always go above and beyond.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Susie F., Thanks for leaving a review for our Service Advisor, Jeff Killoran. He is a true pro. We appreciate you choosing East Bay MINI as your service center!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About East Bay MINI

In 2002 East Bay MINI opened for business. Since then East Bay MINI has been a proud member Hendrick Automotive Group which is one of the nation's largest most prominent dealer groups.
East Bay MINI is a premier full-service dealer offering a suite of MINI services-New MINI Sales Certified Pre-Owned Sales Pre-Owned (Used) sales Finance Detail Service and Parts. All of East Bay MINI's services are designed to work together in a personalized high-service manner delivering expertise convenience and excellent customer satisfaction.

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