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2018 Mercedes-Benz Metris


City 19 - 21 MPG Hwy 23 - 24 MPG

Safety Rating

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Consumer Reviews Write a Review

Overall Rating:
3.3 (out of 5)
Value 3.3
Exterior 3.7
Interior 3.3
Comfort 3.7
Performance 3.3
Reliability 3.7
Beware of Finance Department!

by unhappy customer from Baltimore, MD | October 08, 2019

Let me first start by first saying German, the sales manager at Tom Masano has been a great asset from the time I purchased a Metris Van back in March 2019 to now. However, the financial department is horrible! I got rid of the Metris van in July 2019 and requested that the finance department cancel my extended warranty on July 5, 2019. I was informed in order for them to cancel the warranty I needed to email Mary-Jo Shaw in the finance department a letter which I did on July 5, 2019. Maybe she didn't get the email, I don't know. It is now October 2019 and the finance department is giving me the run around with cancelling my warranty and submitting my refund to MBFS to disburse. I requested that the extended warranty is cancelled a second time since I paid the balance with MBFS in September 2019. When I inquired with the finance department last week, specifically the business manager Brian Ingham he stated he spoke with someone at MBFS who said the lien has not been settled and that there were some litigation with my account, which was not true! I immediately called MBFS, spoke with a representative named Angela and she said I had a $17.15 balance and that my account would NOT be in litigation for $17.15. I am very offended and would like to know where Brian got this erroneous information from? Even IF I had a balance with MBFS, why wasn't the refund from my extended warranty sent to MBFS back in July 2019 upon my original request to cancel the warranty? If a customer asks to cancel the warranty then the dealership should process the request upon their request. The financial department is acting very fraudulent and I'm not sure what is going on and why it is taking so long to process the cancellation of the extended warranty. I will follow up with MBFS in two weeks to see if Brian and his financial department forwarded the extended warranty refund. Beware of this dealership if you are not paying cash for your vehicle or if you want to add anything extra to your purchase (i.e. extended warranties). Again, the sales department is awesome but the financial department has been very difficult to deal with.

Love it so far

by Vernon from Santa Cruz ca | October 15, 2018

I've had the van for two months now and am quite satisfied. Decent handling,Comfortable , quiet ( in passenger model) and over 28 mpg on country highways. Only complaint is the self parking option( Parktronic) is flaky. Only woks about half the time-really not worth the big bucks for that option.

Van That Handles Like A Car

by Bucket Lister from Murrieta, CA | June 25, 2018

I love it. We needed a second vehicle that would accommodate us and our pets in case of an emergency evacuation and the Metris with room for 5 passengers (can come with an extra row of seats to accommodate 7) and space for four dog crates in the back is a perfect match for our needs. Handles like a well designed car rather than a van. It's quiet and has separate rear air conditioning, which is great for the dogs.

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2018 Mercedes-Benz Metris Overview

The 2018 Mercedes-Benz Metris is a midsize commercial van with two configurations: a Cargo Van and a Passenger Van. The Metris Cargo Van has a maximum payload/towing capacity of 2,502/5,000 pounds. The Metris Passenger Van can seat up to eight passengers with an optional rear bench.

Powering the Metris is a standard 208-hp, turbocharged 2.0-liter four-cylinder engine mated to a seven-speed automatic transmission and rear-wheel drive. Fuel economy for the Metris Cargo Van is an EPA-estimated 21/24 mpg city/highway, while the Metris Passenger Van has a 20/23 mpg rating.