1701 Alexander Ave E Ste C
Fife, WA 98424
Sales: 253-922-6820
Used Cars: 253-922-6820
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Fife, WA that carry Mercedes-Benz
Showing the most recent reviews from Cars.com and DealerRater.
New battery, oil change and fob programmed.
New battery, oil change and fob programmed. $3,100.00 not a good deal. I’ll go to an independent mechanic from here on.
Dealer Response
Dear Mr. Ramirez, Thank you for taking the time to share your feedback. I want to sincerely apologize that your recent service visit left you feeling dissatisfied. We take all customer concerns seriously, and I’d like to clarify the work completed and address your concerns about pricing. Based on your invoice, the service performed on your 2014 Freightliner Sprinter included: A-Service (oil & filter change, fluids topped off, tire pressures corrected, and multipoint inspection) Battery replacement with OEM Mercedes-Benz starter battery Key fob replacement, programming, and key blade repair Brake fluid flush Replacement of worn belts (poly-v and fan belt) Complimentary emissions campaign (covered under warranty at no cost) Your total investment of $3100.00 covered all of the above. I understand your review referenced $3,100 for “just a battery, oil change, and key fob,” which doesn’t fully reflect the scope of work performed. At a Mercedes-Benz dealership, all parts used are genuine OEM, installed by factory-trained technicians, and backed by Mercedes-Benz warranty and software programming support. While independent shops may quote lower up-front pricing, they typically don’t include the same warranty coverage, proprietary diagnostic equipment, or access to manufacturer campaigns and software updates—services that protect the long-term value and reliability of your vehicle. That said, your perception of value is extremely important to us. I’d truly appreciate the opportunity to speak with you directly about how we might improve your experience and earn back your confidence. Please let me know what we can do to make this right. We rely heavily on feedback like yours to grow and improve, and a resolution would mean a great deal to our team. You can reach me directly at lukestansfield@looklarson.com. I look forward to the chance to make this right. Sincerely, Luke Stansfield Service Manager Mercedes-Benz of Tacoma
Maximum rating = 5
The worst dealer and customer service, this Mercedes Benz
The worst dealer and customer service, this Mercedes Benz dealer is the only one close to where I live so I don’t have a choice but to go here.
Dealer Response
Hello, I would like the opportunity to here about your recent visit at Mercedes-Benz of Tacoma. Please contact me at lukestansfield@looklarson.com I will review and investigate the concern to see how we can better assist you in the future. Luke Stansfield Service Manager Mercedes-Benz of Tacoma
Maximum rating = 5
I leased a vehicle 2 years ago.
I leased a vehicle 2 years ago. I came back in because I had some questions about my lease . I was met by Tom the manager. Tom explained everything I had questions about and took the time to get to know me. Great customer service
Dealer Response
Ron, it's great to know that Tom was able to answer all your questions and provide excellent service at Mercedes-Benz of Tacoma. We appreciate the positive feedback!
Maximum rating = 5
Larson Automotive Group is a valued leader in the industry providing dedicated superior service to your community for 66 years and counting. Buy with Confidence and come see the Larson Difference. We have a 5 day no hassle exchange policy giving you peace of mind Service Loaners a Lifetime Limited Power Train Warranty (exclusions apply) and complimentary car washes for life when you buy from us. Come see The Larson Difference and visit our award winning Mercedes-Benz dealership and recipient of the prestigious Gold Laurel Award for 2018.
Find out what your used car is worth with our appraisal tool.