8225 West Broad Street
Henrico, VA 23294

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Sales: 866-807-8923

Used Cars: 888-830-3221

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Mercedes-Benz of Richmond

Overall Rating:

4.7 (out of 5)

98% recommend this dealer

1037 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great customer service exhibited by all staff members.

Reviewed by harveyspsJanuary 16, 2026

Great customer service exhibited by all staff members. Great loaner vehicle. Convent operating hours and clean men's restroom.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service, quick response, kind and not pushy from

Reviewed by Tara.talbott12January 15, 2026

Great service, quick response, kind and not pushy from the salesman. Definitely recommend to others!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Dealership service department was prompt with service.

Reviewed by bbowserJanuary 11, 2026

Dealership service department was prompt with service. Only word of complaint is please do not do a courteous vehicle wash if the vehicle does not need it.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Richmond

Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles. We have an outstanding selection of new and certified pre-owned vehicles, including popular models like the GLC SUV, C-Class Sedan, CLA Coupe. So whether you want an elegant luxury SUV or sedan, a sporty coupe, or a versatile and reliable commercial van, we’ll get you exactly what you’re looking for.

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