8225 West Broad Street
Henrico, VA 23294

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Sales: 866-807-8923

Used Cars: 888-830-3221

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Mercedes-Benz of Richmond

Overall Rating:

4.7 (out of 5)

98% recommend this dealer

1021 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Hakim was very helpful.

Reviewed by KacstuartNovember 29, 2025

Hakim was very helpful. The final purchase took longer than it should have because of the conversation that had to take place around warrant offers. We were paying cash by bank check, and it should have been quick.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

The person who scheduled the service entered the

Reviewed by PhilcooNovember 24, 2025

The person who scheduled the service entered the incorrect date and time in the system which I had to call back and change and he spelt the issue as ‘breaking’ instead of the correct word ‘braking’ .,

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience nice and friendly associates I would

Reviewed by xdd804November 24, 2025

Great experience nice and friendly associates I would highly recommend this location to anyone. Five star experience

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Richmond

Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve built our reputation by delivering an unrivaled service and ownership experience every step of the way, while offering our customers the best and most sought-after luxury and commercial vehicles. We have an outstanding selection of new and certified pre-owned vehicles, including popular models like the GLC SUV, C-Class Sedan, CLA Coupe. So whether you want an elegant luxury SUV or sedan, a sporty coupe, or a versatile and reliable commercial van, we’ll get you exactly what you’re looking for.

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