14841 Stonecroft Center Ct
Chantilly, VA 20151
Sales: 888-307-7134
Used Cars: 888-341-0605
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Chantilly, VA that carry Mercedes-Benz
Overall Rating:
4.1 (out of 5)
90% recommend this dealer
1039 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I would give this dealership 0 stars if I could.
I would give this dealership 0 stars if I could. They have been servicing my ML-350 since I bought it in 2015. The last 3 service visits were a disaster. The service dept. is systematically robbing their customers. The fraud is off the charts. Charging for services I did not approve, charging for services not required. Double charging for the same service, not performing services that I paid for and on and on. There is no truth in anything they do. I would recommend that anyone needing Mercedes service AVOID THIS SERVICE DEPT.
Dealer Response
Hello Ron, Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your recent visit to our Service Department, including the maintenance performed on your vehicle and the associated charges. Please email me with your preferred contact information. Thank you, Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com
Maximum rating = 5
Sales was not engaging at all and had a "couldn't care
Sales was not engaging at all and had a "couldn't care less attitude". Sales couldn't be bothered to return any of my calls/inquiries, even after multiple follow up with their Call Center Rep, Avery Jones. Such a turn off! If Sales was supposed to wine and dine you until they take your money, I can only imagine how HORRIBLE their Service Department will be once the car needs service/repair! We took our business somewhere else.
Maximum rating = 5
Sales was not engaging at all and had a "couldn't care
Sales was not engaging at all and had a "couldn't care less attitude". After numerous correspondence with the dealership's Call Center Rep, Avery Jones for over a week, Sales never returned our calls and never responded to any of our inquiries. Such a turn off! If Sales was supposed to wine and dine you until they take your money, I can only imagine how HORRIBLE their Service Department will be once the car needs service/repair! We took our business somewhere else.
Dealer Response
Hunter, Your feedback is important to us here at Mercedes-Benz of Chantilly, and I would appreciate the opportunity to speak with you about the level of customer service and communication you received regarding your inquiries with our Sales Team. Please email me with your preferred contact information. Thank you, Prince Addy General Manager Mercedes-Benz of Chantilly paddy@penskeautomotive.com
Maximum rating = 5
Mercedes-Benz of Chantilly features the finest collection of new and used Mercedes-Benz model vehicles in the Northern Virginia and Washington DC metropolitan area. Our pre-owned inventory features everything from top-of-the-line luxury cars and SUVs to inexpensive offerings for the newest driver in your family. We will work hard to find you the Mercedes-Benz or other make car or SUV of your dreams. Our primary goal is to satisfy our customers. Our online dealership was created to enhance the buying experience for each and every one of our customers.
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