Mercedes-Benz of Chantilly

Spent a lot of time speaking with the sales person on the phone making sure the car was the right option for me. Planned childcare and drove 2 hrs to see a GLE. The seats were cracked, rims had curb rash, the trunk had a dent, the wood in the console was faded, etc. offered them $1,000 less than the listed price based on KBB and Car guru’s…Even though I had the money it doesn’t make sense to pay more for anything than what it’s worth… It’s okay that they didn’t accept my offer, I get it, things don’t always work out (no biggie) Where it went south was when the salesman just got weird and rude when he found out I wasnt going to instantly pay full price. The poor experience continued with the manager as well. The salesman was sitting next the manager and literally laughed at me when I repeated what he told me… it was so uncomfortable….I had the cash to pay if I wanted to but I’m not going to give my hard earned money to people like that. My 2 recommendations for the future (as the dealership, just be nice- it will go a long way, if you can’t accept an offer at-least offer to see what kind of payments you can offer with maybe a lower interest rate etc. - even offer to keep prospects in your system and notify them if a better option comes in… I mean there are ways to earn business if the sales price can’t be reduced but they did nothing… ) and (potential buyer, I’d check out other places, Mercedes are everywhere… there are dealerships in Alexandria, Fredericksburg, Richmond, etc. I’ve personally been to the Fredericksburg dealership and they were so kind - hopefully they get a car I’m looking for in soon so that I can have a great experience.

I could not be less satisfied with the car buying experience from Mercedes Benz of Chantilly. The dealer made a mistake in registering my car. When I learned of it, I contacted the dealer, they confirmed it was their mistake but asked me if I really needed what I'd originally requested (as specified in the purchase agreement) as it would take a lot of work to correct. I told them I wanted it as purchased. I had to escalate to the General Manager, named [ironically] Prince Addy. He called me and said he was working this personally and would ensure it was resolved promptly. It has been over 4 months now and they have not resolved the matter, and they only seem to take action when I reach out to check status. Their interest and concern for you ends the moment you purchase the car. Once they are paid, they are off to exploit the next customer. NEVER BUY FROM THEM!

I would give this dealership 0 stars if I could. They have been servicing my ML-350 since I bought it in 2015. The last 3 service visits were a disaster. The service dept. is systematically robbing their customers. The fraud is off the charts. Charging for services I did not approve, charging for services not required. Double charging for the same service, not performing services that I paid for and on and on. There is no truth in anything they do. I would recommend that anyone needing Mercedes service AVOID THIS SERVICE DEPT.