Foundation Mercedes-Benz of Wichita Falls

Looked high and low for a specific car to buy before our BMW lease ended, Randon helped me get exactly what we wanted and even delivered it to my wife's office! I love this place, very personal touch in luxury!

After a failed ignition module in my glk350, I paid $1200 for a tow to mercedes of wichita falls. Over 15 months later, I find out that my windows were left down on my vehicle for over a year and the inside was completely ruined. I finally called again and was told my vehicle was ready and they claimed to have spent 4 days working on it. It is now missing the spare tire, all the panels from the back, the rubber strips around the front window, and has sticky tape residue all around the front windows. Did they use my vehicle for parts? They said they would work with me to resolve this issue but after making the 2 hour trip to pick it up, they demanded full payment of 2800 and refused to even attempt making it right. They didn't even vacuum the leaves and debris out of the floorboards. The leather is now ruined as well as the carpet. After speaking with 4 managers and spending an entire day at the dealership, they finally lowered the price 175 dollars to leave me paying over 2500 for a vehicle that now needs replaced. After stopping to get fuel, I learned the gas cap is even missing! This is my 5th mercedes to own and I have never experienced worse customer service. If you wish to spend over a year waiting on your vehicle to be destroyed with no remorse, you found the place!

I’ve been dreading buying a car for years. The idea of been bullied all day long, shuffled around to different departments like a ping pong ball to eventually end up furiously signing page after page of documents full of legal jargon without bothering to read the fine print or caring, because I just want to get the xxxx out of there! I dreaded it so much that by the time my trusty Tahoe limped into the dealership, it simply collapsed like a marathon runner after crossing the finish line and whispered, “it’s time, Lisa. I can see the light... Let me go for god’s sake!” 😵😂 I was nervous, hesitant and not looking forward to the day, but I had done my homework and was ready for battle. I knew what vehicle I wanted, was already approved for financing, wrangled up a down payment to show them I was serious and alerted the sales manager I was coming. I had even brought my father with me. A no-nonsense retired Naval Officer. As soon as I entered the Mercedes showroom, an Angel named Elizabeth Speers, welcomed us into her office. She took my hand and gently guided me throughout the process. I kept waiting for something to dampen my day; an evil Mercedes associate to pop out and ruin this pleasant experience, but IT NEVER HAPPENED! I stated my case to Elizabeth. She handed me and my father the keys to the Mercedes and told us to go test drive it, while she tried to meet my requests. When we returned a short time later she was ready to do business. Thirty minutes later I was on my way to lunch while the paperwork was being prepared. I next found myself in the finance department. I thought, “this is it. This is going to suck.” I was wrong. We signed paperwork with movie star gorgeous and very dapper, Jabin Smythe. I signed paperwork and we shared Seinfeld anecdotes and cracked up. It was quick and painless and the icing on the cake was a lower interest rate compared to what I managed with my bank. I finished my day with my new friend, Elizabeth Speers, whom took the time to show me what all of the buttons and dials did in my beautiful new Mercedes-Benz. That’s when I meet Todd, the Mercedes guru, whom made me feel confident that he’d have my back when issues arise in the future. Look, I did my homework prior to setting foot in the dealership. I could’ve gone to OKC, Tulsa, Dallas, but the biggest lure for me is the service they provide after the sale. Whenever I need maintenance, an associate will drive to my home, pick up my car, provide me with a loaner and deliver my serviced vehicle back to my home. I don’t even live in the same state! 🤯🤯🤯 Patterson has almost every brand of vehicle you could ever want. It’s like a Disney World for car buyers. Do your homework, put some comfortable shoes on and head to Patterson for your next vehicle purchase. And if you see Elizabeth, tell her the Naval Captain and Lisa sent ya! 😊