3274 Professional Dr
Tyler, TX 75701

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Mercedes-Benz of Tyler

Overall Rating:

4.5 (out of 5)

97% recommend this dealer

261 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Wow what a disappointment.

Reviewed by Geof December 04, 2024

Wow what a disappointment. Worked with the dealer on a used S560 came to a price and made the deal. (I thought) Turned in all my info to the finance team. Approved ready to draw docs and sign on the bottom. But then no call for hours. But wait get a text from the sales guy that unfortunately someone else apparently already put a deposit on the car before me. Bull Cookies.. I then asked for the sales manager to call me. If nothing else see if they are professional enough to tell me to my face. You guessed it, no response.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Best experience working with Alex on my used car

Reviewed by APJuly 12, 2024

Best experience working with Alex on my used car purchase! HIGHLY Recommend visiting this dealership. Team was easy and efficient to work with. Deal with made within an hour of arrival.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everyone was great.

Reviewed by twilson50May 15, 2024

Everyone was great. Jim in service was informative and friendly. I already praised Matt and Katie. Roland from service was super nice.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Tyler

Welcome to Mercedes-Benz of Tyler. Whether you are visiting to gather information search for a vehicle in the Tyler area or contact our Service department in Tyler we hope to be of assistance. Please contact us at any time to discuss your requirements in more detail or visit us at 3247 Professional Drive.

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