1025 Hwy 6
Houston, TX 77079
Sales: 281-492-5800
Used Cars: 281-492-5800
Sales Department
| Sun | Closed |
| Mon | 8:00am – 7:30pm |
| Tue | 8:00am – 7:30pm |
| Wed | 8:00am – 7:30pm |
| Thu | 8:00am – 7:30pm |
| Fri | 8:00am – 7:30pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 7:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 7:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 7:00pm |
| Sat | 7:30am – 5:00pm |
See all dealerships near Houston, TX that carry Mercedes-Benz
Overall Rating:
3.6 (out of 5)
82% recommend this dealer
81 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Started out good.
Started out good...almost had the deal finalized when Leif brought it to my attention that the Driver Assistance Package ($3,500.00) value was inoperable and that they were not willing or able to repair. I asked to be compensated a thousand dollars so that I could have it repaired once I took ownership of the car. Jacob, the sales manager, was only willing to knock $300 off the asking price. I had asked for the best cash price due to having my own financing. They almost guaranteed me that they could beat my CU's rate. I allowed them pull my credit and try. Jacob informed me that he had me %.25 lower than my Credit Union...all that I needed was a $5,000.00 down payment. I declined. Just before I had made my plans to fly out to Houston, Leif called to inform me of the inoperable DAP. Needless to say, we did not close the deal. This is not a dealership that I would wish to conduct any future deals with. Leif did a good job trying to make the sale and at least being honest with me before I made the trip.
Dealer Response
Dear Jamie, Thank you for taking the time to speak with me. Although we regret that we could not reach agreement on the vehicle, we are happy to know that your experience with Leif Hall was a positive one. We truly appreciate your valuable feedback as it allows us to improve our operations. Thank you again, and we hope to earn your business in the future. Sincerely, Jacob Perrett Sales Manager Mercedes-Benz of West Houston
Maximum rating = 5
A Five-Star Experience with Tyler at Sewell Mercedes in
A Five-Star Experience with Tyler at Sewell Mercedes in Katy! We had an absolutely phenomenal experience working with Tyler at Sewell Mercedes in Katy! From start to finish, the process was seamless, professional, and downright enjoyable. Tyler made everything so easy, and his attention to detail and customer care were unmatched. The pricing was fantastic—transparent and fair—which made the decision to purchase effortless. Tyler ensured we felt confident and informed every step of the way, making what could have been a stressful process completely stress-free. And the car? We absolutely LOVE it! It’s everything we hoped for and more. Tyler truly went above and beyond to ensure we drove away in the perfect vehicle for us. If you’re looking for a top-notch experience with exceptional service, go see Tyler at Sewell Mercedes in Katy. We couldn’t be happier and will definitely return for future purchases. Thank you, Tyler, and the entire Sewell team, for setting the standard for excellence!
Dealer Response
Ryan, congratulations on your new Mercedes! We are glad to hear that Tyler Lowe was able to assist you in finding the perfect vehicle! We will definitely share your praises with Tyler and the team. Thank you being a Sewell customer, and we look forward to serving you again.
Maximum rating = 5
Service department unprofessional, lack work ethic, and
Service department unprofessional, lack work ethic, and disrespectful. $265 hour for labor. Poor quality workers
Dealer Response
Dear Ms. Boyd, I appreciated the opportunity to speak with you recently and I am sorry that we were unable to reach a resolution that meets your needs. Sincerely, Lance Baker General Manager
Maximum rating = 5
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations.
Find out what your used car is worth with our appraisal tool.