Mercedes-Benz of Houston North

Ben was fabulous. Was just looking. Ben got the car for nothing down and the vehicle is in great condition. Rides like a new csr

I took my EV in for a recall which the letter said the vehicle could catch fire while driving or parked! When I called and set the appt with Jason Fleet I was told I could get a loaner car if it took over an hour. Upon arrival I waited 15 minutes, the service advisor, Iziah,approached chewing on food. I asked did I interrupt his lunch and he said no he was on a break. Very unprofessional! When I was told they did not know how long it would take they had a loaner but I need to pay $150. This was not discussed with Jason. I requested to use two credit cards and was told they could not accept two cards and I asked for the manager but never saw him who happened to be Jason. MB North allowed me to leave in a car that was deemed very dangerous. I've purchased/leased 4 Mercedes from MB North and never will I ever go back to this dealership. I called up another MB dealership, took my car in and in 20 minutes the recall item had been repaired. Over the years I've witnessed Mercedes Benz North change from being a great dealership to one of unprofessionalism, constant change in employees, and management. Mercedes Benz North needs to do better.

Michelle was my service advisor she was great. She always keeping you updated let you know what?s going on about the car and explain about the details.