Mercedes-Benz of South Austin

Worst car buying experience of my life, began having issues with vehicle 3 weeks after purchase , took the vehicle in to have them repair it , apparently they forgot to tell the tech that they had sold me the vehicle and came back with 12,000$ in needed repairs for multiple engine leaks including rear main seal and a new heater core ( the reason I had brought vehicle to them in the first place was because it had no heat ) . When I reminded them they just sold me the vehicle they told Me I would need to bring it somewhere else and to wait until the warranty started and claim warranty . I brought it to an authorized dealership and when they inspected the vehicle they confirmed it did need a heater core however most of the other repairs they claimed it had needed did not exist, and there was one minor oil leak on inlet valve cover . Total repairs under 6,000 $ , warranty company inspected the vehicle and refused warranty because the conditions existed before warranty was purchased in other words they sold it to me that way . Through all of this I had numerous phone calls and emails to Mercedes south Austin management including sales manager , general sales manager and general manager and no one phone call or email was returned, I had to go there in person , after several weeks of this avoidance I was eventually able to speak to the service manager Richie and he was actually helpful and was able to get at least the heat fixed. 3 months and weeks of rental car ( they refused to give me a loaner ) after buys the car I finally got the fixed . Other than Richie the service manager this was the worst customer service I have ever seen , they were rude , dishonest and unprofessional in every way . You would expect better from a business representing a luxury brand like Mercedes.

Great experience. Stayed there while my car was serviced and my technician was very kind and professional. Would recommend this dealer to anyone looking to get their vehicle serviced.

Slater, our service advisor, was very helpful, open and pleasant. He is knowledgeable and informative. Great people skills. The service provided was timely and complete.