Mercedes-Benz of Austin

Edgar Cruz, you are the man! I appreciate your customer service! Thanks for going the extra mile!

Excellent customer service and a very smooth transaction from start to finish. I first called the dealership about a car I was interested in and was connected with Marco, who took the time to thoroughly explain the vehicle’s features, pricing, and available incentives. I then scheduled an appointment with Marco to see the car in person, and he once again ensured the entire experience was seamless—especially since I brought my whole family along. We were warmly welcomed with drinks and snacks, which made the visit even more enjoyable. We ultimately purchased the car, as the pricing was clear, transparent, and free of any hidden fees. Many thanks to Marco and the team at Mercedes-Benz of Austin for providing an exceptional car-buying experience.

This is my third Mercedes car, but my first time at this dealership. The salesperson was very nice and helpful, but the finance office was Terrible! They forced the pre paid maintenance on me, regardless of me telling them no. They took my trade-in on Dec 9, on Dec 24th, I had to make another payment because the car was not paid for by them. When I called and spoke with Matt (Finance Director) to ask when this would get resolved, Matt was very dismissive because it was Dec 24th. Customer service, Zero! Today is December 27th and still can't get an proper answer. Worse Mercedes dealership so far in my experience! Be aware!