Mercedes-Benz of Knoxville in Knoxville including address, phone, dealer reviews, directions, a map, inventory and more

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10131 Parkside Dr
Knoxville, TN 37922

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Sales: 865-777-2222

Used Cars: 865-777-2222

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Mercedes-Benz of Knoxville

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

138 out of 141 people said they would recommend this dealer

5 (out of 5)

Mercedes of Knoxville

Reviewed by Shane in Andersonville TnJune 09, 2021

Jim Ritter our salesman was excellent. He was friendly, helpful, and very courteous. The buying experience for Mercedes-Benz of Knoxville was overall a 10. I would highly recommend them and will buy from this dealer again.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Bought used car and had issues as soon as i picked

Reviewed by T Gard in Knoxville, TNSeptember 30, 2020

I bought a 2014 Honda Odyssey Touring Van from Mercedes-Benz of Knoxville and was told it was throughly looked over for any issues by Frank Cardwell. I picked it up after they replaced timing belt which I paid for because they wouldn't. When I picked up the rpm's were up and down and I immediately contacted Frank. He sent me to have it checked out and I was told it was the torque converter in the transmission. Frank said that they weren't responsible because i bought as is and didn't get warranty. I wasn't even offered a warranty, but besides that I have a $1400 repair as soon as I pick up. I was also told I need brakes and rotors. I tried contacting the used car manager and he has yet to return my call. I paid hard earned cash to buy this van, I trusted what Frank told me about having no issues. This is bad business and I wouldn't recommend them to anyone

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Rod Smith

Reviewed by Rod Smith in Knoxville TnSeptember 11, 2015

I stopped in for service on my sl55 amg. Service was very busy and unfortunately didnt have a loaner available. I walked to the showroom and met a salesperson named Terri Watson. I was very clear that I was just here for service and was cool with that. But she still wanted to test drive the newer sl63 amg I was looking at. She was a blast. Very professional but still seemed like a friend within the first two minutes anyway. I tried to scare her on the test drive but she just laughed and loved it, one of the coolest salespeople I have every met. After that she went out of her way to ask another salesman to loan me his Demo since I was stuck at the dealer for 5 hours. I would recommend her to anyone and if I ever trade in my car for a newer model, it will be at Merc of Knoxville and definitely with Terri!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Mercedes-Benz of Knoxville

From our first day of business, Mercedes-Benz of Knoxville has held a solid commitment to providing the broadest selection of Mercedes-Benz vehicles in East Tennessee and beyond. With the exciting addition of Smart and now Sprinter,coupled with an extensive selection of quality pre-owned and certified vehicles, we continue to be an automotive leader in the area.
We are actively involved with our community thru numerous local events and several corporate responsibility programs. We stand committed to maintaining the highest standard of customer service during every phase of your buying and ownership journey. Come experience excellence today!

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