Mercedes-Benz of West Chester in West Chester including address, phone, dealer reviews, directions, a map, inventory and more

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1260 Wilmington Pike
West Chester, PA 19382

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Sales: 484-528-0375

Used Cars: 484-564-5093

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Mercedes-Benz of West Chester

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

1813 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Was expecting much more from this dealership.

Reviewed by kdsdfpolgJuly 25, 2022

Was expecting much more from this dealership. Asked to have a Sprinter serviced and was told to drop it off and that they would try to fit it in their schedule. Had heard absolutely nothing for 4 weeks. Had to call and check in to find out that the vehicle that we use for our business daily, had been sitting untouched the entire time. After calling multiple times until they were bothered enough, we finally were able to get them to begin to work on our vehicle. Disappointing. Was promised that the vehicle would be back by 6/30 but was not actually ready until 7/25.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

My recent experience with this dealership was less than

Reviewed by cshack5July 11, 2022

My recent experience with this dealership was less than ideal. I received a Stop Drive Order recall on my car last week. Technician came to my house Friday to perform the inspection, which unfortunately failed. I scheduled a loaner pickup, from this dealership, for Monday 7/11. After arriving at the Enterprise counter in the service department I was asked for my “slip” from service. Explained that I didn’t have one, it was a recall, … told to go to service advisor. Service advisor, Will, tells me they don’t have my loaner and I have to go to the Enterprise in West Chester? What??? I’m driven to Enterprise in West Chester who tells me they don’t have my loaner either, it’s at the dealership! Gentlemen even calls the Enterprise counter at the dealership for me, who says yes, they have my reservation! WTH???!!! Back to the dealership. This is now more than an hour of my work day to finally get a car. Very disorganized, frustrating and annoying.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service 3

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Overall I have not been very happy with my 2 previous

Reviewed by Purohit.sumantJune 02, 2022

Overall I have not been very happy with my 2 previous service visits at Mercedes Benz of West Chester. In my last service visit, I brought the car in because of an engine check light coming up. The car had been serviced less than 2 months ago and had not been run much before the check engine light came up on my first long distance trip since the service. No precursory enquiry as to when it came up was ever asked until I voluntarily explained it to the technician. Also, I had to call up twice to know when my car would be ready for pick up despite being told it would be finished by afternoon. This has happened twice to me with the same service advisor; they did not even bother to inform me that the car would not be ready over the weekend when I had brought it for regular service in April. The service advisor also did not initially go through the invoice details as to how much is being charged for the actual part and labor with me. It was only mentioned that the thermostat has an issue and I need to pay X amount. No other explanation on what the issue was provided until I asked. My previous experience has also been similarly very bad. I had mentioned that the fuel cap lid needed to be changed and they initially forgot about it when I inquired before picking it up they asked for more time to fix it. I tried to give a second chance. Henceforth I am not bringing my car for service at Mercedes Benz of West Chester.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of West Chester

Mercedes-Benz of West Chester offers an incredible selection of both new Mercedes-Benz models and pre-owned luxury vehicles. We strive to make the financing process as simple as possible for you. Our service department offers the best in quality, and our collision center will have you back on the road as soon as possible. We always have the newest models from Mercedes-Benz in a number of styles for you to choose the trim that’s just right for you. Our certified pre-owned inventory offers used vehicles that have undergone a thorough inspection for the utmost in quality.

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