Tom Masano, Inc., a Mercedes-Benz Dealer

I recently purchased a brand new 2024 GLS 580 with an MSRP of 125K from Tom Masano, shockingly just a day after taking delivery i began to experience significant issues with the car. Firstly, there was a loud squeaky noise coming out of the drivers seat when the cooling seat was turned on, additionally, there is a rattling noise noticeable when driving mostly slowly over bumps. another major issue was whenever i filled up the gas tank completely for the first 30 40 miles there would be a weird rumbling noise from the back. I returned the vehicle for service anticipating a quick resolution given the brands reputation for excellence, however my car was kept for 2 weeks without clear communication for updates. when i finally got the car back none of the issues had been resolved leaving me deeply frustrated and disappointed, i actually called them back and they did not believe me only if my leasing guy would come down to me and tell them that this is true. its been now months and I'm waiting they should resolve this but nothing yet. for a dealership selling high end vehicles like this the service is unacceptable i felt neglected as though my concerns are not taken seriously. My experience was terrible and poor customer service.

Tom Masano Mercedes Benz is simply a fantastic dealership to deal with from the purchase sales to Service it’s a great experience very clean up-to-date modern dealership! Well versed, professional employees, they know their business. I could not be happier with the overall service I’ve received over the last 20 years!! R E ANGSTADT CBR

Drive away from this dealership; physically or online. Placed deposit on car with approved financing. Dealer was waiting for bank wire for down payment. Dealer sold car to another buyer during the process.