25035 SW Parkway Ct
Wilsonville, OR 97070

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Sales: 503-454-5000

Used Cars: 503-454-5000

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Mercedes-Benz of Wilsonville

Overall Rating:

4 (out of 5)

87% recommend this dealer

764 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My Service Specialist Joe Selander was the tops!

Reviewed by Natit4002February 01, 2024

My Service Specialist Joe Selander was the tops! While he's knowledgeable, helpful and attentive, his best quality was his candid honesty. My thoughts were swirling with unfounded yet unavoidable skepticism as I stood in line in the service department waiting my turn. I was thinking "how much is this going to cost me and are they really going to be honest in what they tell me..." How pleasant it was for my turn to discuss my car service to be with Joe! His friendly demeanor, great listening skills and candid honesty on what he thought I should do quickly erased my concerns. He walked me through each step of what the job entailed and explained everything along the way. I have now had multiple opportunities to work with Joe and every one of those encounters were exactly like the first...excellent! My overall experience in every area of the dealership has equally been great as well. For service however, I recommend you ask for Joe and I think you'll feel the same way as me. My Mercedes S-class is a loved (and expensive) indulgent pleasure for me. I'm happy I have a partner in keeping her running in tip top condition!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're so glad to know that Joe provided you with such a positive experience at Mercedes-Benz of Wilsonville & Mercedes-Benz Sprinter of Wilsonville! It's great to see how much trust and confidence he has instilled in you. Thanks for the solid recommendation - see you next time!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I Honestly wouldn't even gone it 1 Star.

Reviewed by SmurphinJanuary 30, 2024

I Honestly wouldn't even gone it 1 Star. I have never been treated so bad in my life. The general manager is terrible. I hope the owner wakes up becuase the word on the block is stay clear. I cannot tell you how many people advised me before and after this how horrible thos dealership is! Stay clear

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We're sorry to read about your experience. It's our goal to provide excellent service and it seems we fell short during your visit. We take feedback like this very seriously, as it helps us improve for the future. Because we are unable to reach out using the name provided, we encourage you to contact us directly so that we can work toward a resolution together. Thank you, Leadership Team - customerexperience@swickard.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

This has been the worst place I’ve ever felt with.

Reviewed by None of your concern January 11, 2024

This has been the worst place I’ve ever felt with. When I first got the car there was a major engine problem and they had my car for the first 2 months of my lease. After they fixed it everything was fine from there. Fast forward to turning I. The lease I’m told I can only return it to them which is over and hour from where I live so I make the trip out there. An employee has us sign only one form as he is hovering over me and I ask if that’s all I need to sign, I’m told yes everything is good. I go about my day and over an hour later I receive a call stating there is more I need to sign. After the inconvenience I head back sign the forms but have had not further communication even though I’m actively emailing them to get information I get no response. I will never recommend anyone to buy from them and I will do whatever I can to discourage anyone from buying from them. Absolutely the worst company to buy from.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We're truly sorry to hear about your experience. It's clear we've fallen short of our commitment to provide excellent customer service, and for that, we apologize. We understand the frustration and inconvenience this has caused you and would like an opportunity to make things right. Please reach out directly so we can discuss this further and find a resolution together. Thank you, Leadership Team - customerexperience@swickard.com.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Wilsonville

Mercedes-Benz of Wilsonville is locally owned and is a proud member of the Portland community. We are located in beautiful Wilsonville, Oregon.

We have an extensive inventory of new and pre-owned vehicles and have a committed sales staff that would love to help you find the vehicle of your dreams. We are proud recipients of the 2022 Best of the Best Gold Laurel winner and are the #1 New and CPO dealership in the state of Oregon.

We are fueled by our goal to be #1 in sales and service, while continuing on our road to redefine the car buying experience and delivering personalized customer service. We believe in empowering our employees to delight our customers as we drive towards building a culture of compassion.

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