2405 Commercial St. SE
Salem, OR 97302

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Sales Department

Sun 10:00am – 5:00pm
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat Closed

Reviews of Mercedes-Benz of Salem

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

1142 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I went ahead and drove an hour for Lease deal for 2025

Reviewed by Kanuj from Tigard, OROctober 29, 2025

I went ahead and drove an hour for Lease deal for 2025 GLE to them and the experience was worst with their current manager, Michael Grand. This included selling my car as well. He wanted to keep the 100% Equity of my used car after clearing the outstanding loan amount. He confirmed that's the lease and trade-in process. I refused to consider these as 2 separate deals. When I confirmed with a different Mercedes Dealer, they clearly confirmed that the remaining equity after the Lease down payment will be given to you through a cheque and that's how the process is. He never felt like doing a deal. Never expected to have that ridiculous experience with this manager. Totally wasted my time.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I went ahead and drove an hour for Lease deal for 2025

Reviewed by KanujOctober 29, 2025

I went ahead and drove an hour for Lease deal for 2025 GLE to them and the experience was worst with their current manager, Michael Grand. This included selling my car as well. He wanted to keep the 100% Equity of my used car after clearing the outstanding loan amount. He confirmed that's the lease and trade-in process. I refused to consider these as 2 separate deals. When I confirmed with a different Mercedes Dealer, they clearly confirmed that the remaining equity after the Lease down payment will be given to you through a cheque and that's how the process is. He never felt like doing a deal. Never expected to have that ridiculous experience with this manager. Totally wasted my time.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Found a used, low mileage CLE 300 Cabriolet that I really

Reviewed by David from California from los angeles, caOctober 17, 2025

Found a used, low mileage CLE 300 Cabriolet that I really liked. Hard to find these anywhere. Brent must have answered 50 questions from me which ended with me flying up to by the car sight unseen. Getting the car was a simple transaction with no high pressure sales. As I flew in from out of town, and was a cash buyer we needed to figure out how to transfer the funds to them (since I didn't bring a suite case of money). It all worked out great.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Salem

Welcome to Mercedes-Benz of Salem we are proud of our Dealership and the opportunity to be involved with the Mercedes-Benz Corporation. Mercedes-Benz automobiles are amongst the finest luxury vehicles on the roads today and we are happy to share that experience with are valued customers. Donofrio Dealerships have been serving Salem and the Willamette Valley since 1962. Donofrio's Acura of Salem has been in business since 1989 and has been going strong for the last 20 years.

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