38750 Mentor Ave
Willoughby, OH 44094

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Sales: 877-286-1698

Used Cars: 877-288-6094

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Mercedes-Benz of Willoughby

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

319 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

So last month, My Wife was looking for a forerunner after

Reviewed by NorcalfiveOctober 31, 2024

So last month, My Wife was looking for a forerunner after moving back to Colorado, we’ve always been a diehard Toyota family. She wanted a voodoo blue or a Calvary blue TRD pro we had only found one Calvary blue but it had been in an accident. We found nine voodoo blues, 4Runners and after messaging all the dealerships only two of them responded to us. I requested photos of the chassis and under the vehicle and under the hood to see if there was any major rust since we would be buying the vehicle from out of state only one of these dealerships came through. Frank and Alicia, from Leikin Mercedes-Benz motor company blew us away with the quality of service. I have never experienced that level of service from a car dealership before Frank Waite didn’t just send us photos of underneath the car. He pulled it into the shop put it on the lift pulled all the tires off and sent a detailed video of the undercarriage and anything that he could find. They found a little rip in the CV axle boot so they went ahead and changed out both CV axles rotors and front pads before they put the car back on the lot just because that’s how they do things. At that point me and My Wife both looked at each other and decided that was going to be the vehicle that we were going to purchase they were not pushy through the buying process and they didn’t even charge us for the cv axles or brakes. We close the deal on Thursday and we received the car Sunday morning. They even had their body shop mix us up touch up paint in case we get any rock chips off Roading in it. Even though they might be 1900 miles away I’ll definitely be checking their website when we purchase our next vehicle we have a 16-year-old daughter and a 15-year-old son that are both in the market for cars within the next year. Thank you for services from the Salter’s

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

So last month, My Wife was looking for a forerunner after

Reviewed by Norcalfive from ColoradoOctober 31, 2024

So last month, My Wife was looking for a forerunner after moving back to Colorado, we’ve always been a diehard Toyota family. She wanted a voodoo blue or a Calvary blue TRD pro we had only found one Calvary blue but it had been in an accident. We found nine voodoo blues, 4Runners and after messaging all the dealerships only two of them responded to us. I requested photos of the chassis and under the vehicle and under the hood to see if there was any major rust since we would be buying the vehicle from out of state only one of these dealerships came through. Frank and Alicia, from Leikin Mercedes-Benz motor company blew us away with the quality of service. I have never experienced that level of service from a car dealership before Frank Waite didn’t just send us photos of underneath the car. He pulled it into the shop put it on the lift pulled all the tires off and sent a detailed video of the undercarriage and anything that he could find. They found a little rip in the CV axle boot so they went ahead and changed out both CV axles rotors and front pads before they put the car back on the lot just because that’s how they do things. At that point me and My Wife both looked at each other and decided that was going to be the vehicle that we were going to purchase they were not pushy through the buying process and they didn’t even charge us for the cv axles or brakes. We close the deal on Thursday and we received the car Sunday morning. They even had their body shop mix us up touch up paint in case we get any rock chips off Roading in it. Even though they might be 1900 miles away I’ll definitely be checking their website when we purchase our next vehicle we have a 16-year-old daughter and a 15-year-old son that are both in the market for cars within the next year. Thank you for services from the Salter’s

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

We recently purchased a vehicle from the Mercedes Benz of

Reviewed by Katie T from CTOctober 25, 2024

We recently purchased a vehicle from the Mercedes Benz of Willoughby and we couldn’t be happier with the experience. Michael Leikin went above and beyond to find the exact car we were looking for. He was very responsive, answered all of our questions, and made the entire purchase process a pleasure. We were thrilled to see our dream car presented with a red bow on it, which made the moment even more special! We would definitely recommend this dealership to anyone in search of a vehicle. We traveled from Connecticut to Ohio to buy our car, and it was absolutely worth the trip!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Willoughby

Family owned & operated for over 55 years, since 1968. We offer one of the most premium car buying experiences. We are your source for quality vehicles -- a large inventory of new and pre-owned vehicles available for immediate delivery. Our sales service parts and body shop departments are here for you!

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