38750 Mentor Ave
Willoughby, OH 44094

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Sales: 877-286-1698

Used Cars: 877-288-6094

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Mercedes-Benz of Willoughby

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

289 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My second time leasing a car here, excellent customer

Reviewed by Ellen MDecember 04, 2023

My second time leasing a car here, excellent customer service! I am leasing a Mercedes, and as we all well know, there is a lot to learn! Mo, my salesman was excellent, he knows the car inside and out. He also got right on it and called my insurance agent, good guy, thorough, and knowledgeable! Shelly in financial is also on it! She was prepared with the paperwork. Cadence is also fabulous, set up my app on the phone and was just a pleasure to be around! Micheal, the manager, is doing a great job running this dealership!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This was my first time at Mercedes-Benz Willoughby.

Reviewed by KhartwilbyfireNovember 25, 2023

This was my first time at Mercedes-Benz Willoughby. The sales specialist Gene Hauck was very knowledgable, courteous, and professional. I ended up purchasing a Mercedes GLC 300. Gene made the process very easy and hassle free. What a great experience. Excellent customer service. The entire Leikin group was amazing. Thank you!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Everyone at Leikin was very appreciative of our business

Reviewed by joelholland24November 21, 2023

Everyone at Leikin was very appreciative of our business and easy to talk too. Are salesman Mo was patient and very knowledgeable on the vehicles we looked at. He went above and beyond to make sure we were completely satisfied. It was nice doing business with a company that doesn’t take it for granted.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Willoughby

Family owned & operated for over 55 years, since 1968. We offer one of the most premium car buying experiences. We are your source for quality vehicles -- a large inventory of new and pre-owned vehicles available for immediate delivery. Our sales service parts and body shop departments are here for you!

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