38750 Mentor Ave
Willoughby, OH 44094

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Sales: 877-286-1698

Used Cars: 877-288-6094

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Mercedes-Benz of Willoughby

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

484 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Frank Waite was my salesman and was great.

Reviewed by tbarnauskasNovember 23, 2025

Frank Waite was my salesman and was great. He found me a great car and made leasing very easy.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Super helpful staff.

Reviewed by anthmancini2003November 06, 2025

Super helpful staff. Everyone there is very knowledgeable and helping. They made the entire experience super easy.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Thank you to the whole team for the outstanding service

Reviewed by EAGNovember 02, 2025

Thank you to the whole team for the outstanding service in our new vehicle purchase. We already knew the service department was first rate, but process for buying was first rate, led by Frank Waite as our salesmen. He was knowledgeble, helpful, transparent and patient throughout the process. Every team member we worked with were kind and pleasant, and gave us the time and information we needed to make the purchase and drive away with confidence.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Willoughby

Family owned & operated for over 55 years, since 1968. We offer one of the most premium car buying experiences. We are your source for quality vehicles -- a large inventory of new and pre-owned vehicles available for immediate delivery. Our sales service parts and body shop departments are here for you!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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