5897 Muhlhauser Road
West Chester, OH 45069

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Sales: 877-587-4501

Used Cars: 877-663-0107

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Mercedes-Benz of West Chester Ohio

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Neil J: we recently purchased a vehicle from this

Reviewed by kentuckywoman42757April 17, 2025

Neil J: we recently purchased a vehicle from this dealership. Our sales person was Ryan Schatterman. Ryan was terrific! He was very knowledgeable, attentive, and addressed any/and all questions/concerns that we had. We had a couple of things we wanted done prior to purchasing. Ryan said he'd take care of it and have the items mailed to us. We were presently surprised when both items were delivered. He was a 'man of his word' and someone I would recommend if you are looking to purchase a vehicle. Thank you for your kindness and for being so helpful.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

SCAM alert!

Reviewed by GeorgeH#3September 20, 2024

SCAM alert!! DO NOT BUY the prepaid service package from this dealership or Mercedes. You only get 2 years to utilize YOUR money and if there is any left at the end of 2 years, Mercedes keeps it. They took $800+ from my family and left me with an $700 bill for an oil change/tire rotation- Yes, a $1500 glorified oil change if you are following the money. DO NOT BUY! SCAM! As well, the prepaid service money does NOT count toward new brakes. $1800 later after the new brakes were put on our SUV, I found out hard way that my prepaid money did not count toward brakes. SCAM!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Well done.

Reviewed by ANDREWAugust 23, 2024

Well done. Thank You. Highly Recommended. The only place that will work on my Sprinter Van.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of West Chester Ohio

Mercedes-Benz of West Chester Ohio is your one-stop-shop for all things automotive, and our loyal customers can attest to our quality! We’ve proudly served the greater Cincinnati area for decades, so you can feel confident that we have the knowledge and experience to take care of your car needs.

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