Mercedes-Benz of North Olmsted

Unfortunately everything worsened year after year , employee treat us with very arrogant attitude, do not explain anything, do not know anything about car , just need us to put money and signs papers without saying anything about, even felt that they are racist , make me feel not comfortable. If I get the chance to put a review unfortunately i will put bad one , and I will not recommended the place for any one of my friends and personally I will try to avoid it for any future Needs

My Son’s Dream Car Turned Into a $55,000 Paperweight and this Mamabear is LIVID! First, I want to acknowledge that the buying experience itself was pleasant. The staff were friendly and professional. But unfortunately, that’s where the positives end. My son saved diligently for 10 months to purchase his dream car after graduating college—a Shelby Mustang GT350. He put every dollar he had into this vehicle, only to end up with a car that is now undriveable (a literal paperweight). Within just 72 hours of purchase, the car began making a terrible noise and had to be towed to a repair shop. The diagnosis? A bad clutch and timing chain—both extremely expensive repairs. The dealership refuses to take any responsibility, claiming that the clutch could have gone bad during the 700-mile drive back to Kansas City, MO from Ohio. That’s simply not believable and untrue! My son even mentioned during the test drive that the clutch felt off. The car only had 21,000 miles on it—far too few for such major issues to be considered normal wear and tear. Now, my son is left with a $55,000 car sitting in our garage that he cannot afford to fix. He’s young, excited, and trusted the dealership to sell him a reliable vehicle. Instead, he was sold a car with serious mechanical problems that were likely present before the sale. I understand the risks of buying used, but this situation feels deeply unfair and unethical and I believe they either new or missed the issues. Also it has very nice expensive stereo system but it is running hot and only a few speakers work, this was also not disclosed. A reputable dealership should stand behind the cars they sell—especially when issues arise so quickly and with such low mileage. Literally happened within 72 hours of purchasing the vehicle.

I am not saying in this review that this is a bad dealership but just my experience when I was contacted by a representative. I was looking to purchase a Mercedes G63 but my questions never got me past the online customer service representative. I was never even offered the chance to talk to a salesperson. Once I asked if they could come down a little bit on the price the sales representative ended the conversation. What is a shame is that they dropped the price of the vehicle I was looking at over 3 grand since my initial conversation. Always give the salesperson the opportunity to talk to a customer and never judge a potential customer over the phone.