28450 Lorain Rd
North Olmsted, OH 44070

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Sales: 888-771-9480

Used Cars: 888-778-4340

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Mercedes-Benz of North Olmsted

Overall Rating:

4 (out of 5)

97% recommend this dealer

1554 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Requested additional photos of car in that only 1 was on

Reviewed by Doug Seabolt from Coronado CA January 12, 2026

Requested additional photos of car in that only 1 was on Cars and Bids. Received an email back that they would have a salesman call me. I wrote back, please just send pics for now. Never happened!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

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Maximum rating = 5

1.0 (out of 5)

Called to bring my 2025 Mercedes in for warranty work.

Reviewed by Ted from North Olmsted ohioJanuary 10, 2026

Called to bring my 2025 Mercedes in for warranty work. They charge $225.00 to diagnose the problem. They also limit the complimentary loaner car to 150 miles then charge per mile. Very arrogant attitude towards their customers. Would avoid this dealership like the plague!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

My trade in bluebook based on Vin# was 27k.

Reviewed by Chase from Akron ohioJanuary 08, 2026

My trade in bluebook based on Vin# was 27k. They offered me $14,500. They Said it was such a low offer because of a reconditioning fee yet they never actually saw the vehicle. Mint condition. Went elsewhere. Rip off!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of North Olmsted

Mercedes-Benz of North Olmsted is your Authorized Mercedes-Benz dealer conveniently located centrally to Cleveland and Akron and serving Strongsville Beachwood Westlake and surrounding areas.Click the link below to get directions from your town. Or connect with us through Facebook or send a message to our Sales or Service departments. Our staff is committed to providing you with excellent service every day.

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