Mercedes-Benz of Asheville

I’m a 20+ year certified auto tech. I have experience with vehicles as early as the teens and as new as 2026 from all over the world. I hardly EVER have anyone work on my vehicles due to my concern it will not be done to the manufacturer standards or to mine. When I do get my Mercedes serviced or worked on by someone else, it is this dealership and only this one. I’m the second owner of my car and I’m over 200k miles with NO major repairs. This dealership has taken care of this vehicle since the original owner bought it new. Their techs are very knowledgeable and very experienced, service advisors are genuine, honest, they listen and put up with all my little concerns, (don’t wash it, don’t scratch my wheels, etc), the parts department has helped me out on several occasions. The sales department makes sure I get my hot coffee and they always take the time to show me the new models, knowing I won’t buy one. This dealership has done nothing but given me the upmost respect more than anyone I’ve ever met in the Industry. From the time I drop my keys off to the time I pick them up I’m worry free and I know I’m in good hands. If I didn’t own my own shop, this is where my tool box would be.

All I can say is that was the most authentic and gratifying experience I have ever had purchasing a new automobile. Both Raphiel in Sales, and Greg, the Sales Manager should be teaching a MasterClass in customer service. I drove 3.5 hours to pick it up, smooth delivery, but when I got back home, I noticed a few things that were concerning. After discussing this with Greg, the sale manager, rather than just sending me the the local dealer to address, Greg sent a driver with a loaner to pick up my car, (yes 3+ hours away) dropped off a loaner and vice versa when competed. Greg simply said, sir, it's the right thing to do, your car needed to be right before leaving here. Who does that? Well, it appears Field Auto Group does, and now that I've met them, believe in them, and trust them, based on their portfolio of all my favorate brands, I can't ever see myself purchasing a vehicle from anyone but them, ever again. Cheers to securing a new loyal lifetime customer, well done, and bravo!

Nate Caldwell is an excellent service agent. He took care of both me and my Mercedes the entire time I was at the dealership for service. I recommend this dealership to my fellow owners.