134 Old Post Rd
Wappingers Falls, NY 12590
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Wappingers Falls, NY that carry Mercedes-Benz
Showing the most recent reviews from Cars.com and DealerRater.
Purchased my first vehicle from MB Wappingers in
Purchased my first vehicle from MB Wappingers in 2010 Purchased a second vehicle in 2016 Experience was pleasant and convenient Vinny Ricotta made car buying a pleasurable experience The service department is always courteous and has always completed work superbly and in a timely manner Would definitely purchase another vehicle from Vinny and the team again
Maximum rating = 5
I'm not pleased with taking my vehicle to your dealership
I'm not pleased with taking my vehicle to your dealership for service left my Michael kors jacket in my vehicle came in this morning 6-8-2024 to drop off loaner went to get something's out my vehicle jacket was stolen out my car
Maximum rating = 5
Like paper airplanes in the breeze ...
Took my Sprinter van here for the very first time . ... If you like to give away your hard earned money to thieves, then by all means go ahead and get your car serviced here. Otherwise, stay away and go elsewhere for your service. At Mercedes-Benz of Wappingers Falls you will get a lot of things that will cost you a lot of money. For example, you'll receive misinformation that will cost you $$$$$, you will also receive a nice supply of lies that will cost you $$$$$, and you will certainly receive terrible, awful customer service which will cost you a nice amount of $$$$$. But you may very well not get, as I did not get, your car repaired, but it will still cost you a boatload of $$$$$ to leave with nothing repaired. So, if you're into that kinda stuff, please drop your car off at Mercedes-Benz of Wappingers Falls and watch your dollars fly away like paper airplanes in the breeze. Oh, what a wonderful feeling that is! Personally, I will be going back for service here .... never, ever again.
Dealer Response
Mercedes-Benz of Wappingers Falls has provided years of honest and transparent service as is evident with the loyal customers from the tri-state area that have been servicing with us for many, many years and continue to do so. It’s unfortunate that you are experiencing the many issues with your vehicle as you are, however, your statements could not be any further from the truth. The reality is that we tried to help and consul you as best as possible. For this reason, we feel it necessary to outline the circumstances as they occurred: When your vehicle was dropped off at night for your appointment, the vehicle was scheduled for a check engine light diagnosis and for the heater fan not operating correctly. At no time did you mention an additional warning message on the dash indicating there were “Zero Starts Remaining “, which usually is an indication of a malfunction in the DEF system. When the service advisor wrote the repair order, he contacted you regarding the diagnostic charges that would be incurred with your vehicle. You agreed to the diagnostic charges, and we proceeded to diagnose your vehicle. It was found during the diagnoses of your vehicle that the repairs for the check engine light may be covered under an emission warranty provided by Freightliner and would need to be performed by an authorized Freightliner repair facility for the cost of the repair to be covered. Since your vehicle is a Freightliner and we are not an authorized Freightliner Dealer or Service facility, we are not permitted to perform warranty repairs on Freightliner vehicles. You were advised of this, and as a goodwill gesture we removed 1 hour of diagnostic time from the bill for which had already been authorized by you. You were also advised that since there were “no starts remaining” due to the malfunction with the DEF system you were given the option of either paying for a temporary reprogramming of the software, which would allow several more starts, or to have the vehicle towed to a Freightliner facility. You were provided with an estimate for the reprogramming as well an estimate to repair the heater fan. You declined the heater fan repair, however authorized the reprogramming of the DEF module for the additional starts. The final charges included 2 hours of diagnosis of which 1 hour was removed leaving only one hour of diagnosis and the reprogramming charge. These were the only two items you were charged for and were clearly explained prior to the start of any work, for which you authorized. At no time did we provide you with any misinformation, lie, or overcharge for the work performed. On the contrary we made you aware that the costly repairs that your vehicle may require may be offset by an Emissions Warranty through Freightliner. We truly empathize with your circumstance and wish you well.
Maximum rating = 5
Whether you are in the market for a new Mercedes-Benz or a vehicle from a different manufacturer altogether, our team can assist you through the entire car buying process. Our lot features an impressive inventory so, you will have an abundance of choices available to you! Our dedicated team is happy to provide customers from the Wappingers Falls, Newburgh, Poughkeepsie, and Orange Lake, NY areas with an outstanding and completely transparent car buying experience! We understand you have a lot of options when making a car buying decision. That’s why when you choose us there will be no pressure or gimmicks. Instead, we want you to enjoy buying your new vehicle throughout the entire process – from pricing and financing to service and experience. Stop into Mercedes-Benz of Wappingers Falls today and start experiencing the difference.
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