Mercedes-Benz of Rochester in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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4296 W Henrietta Rd
Rochester, NY 14623

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Sales: 585-670-6238

Used Cars: 585-670-6248

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Mercedes-Benz of Rochester

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

58 out of 61 people said they would recommend this dealer

5 (out of 5)

Above and beyond

Reviewed by Ernieny in Rochester nyJune 17, 2021

I’m a big believer in excellent customer service but west herr Mercedes is the best I have experienced. From Hannah greeting and walking me through the process to Merahya explaining everything, to the loaner being clean and disinfected prior to my sitting in it. I couldn’t be happier.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Mercedes

Reviewed by Sam in Orchard park nyJune 17, 2021

Friendly , did what I asked . Thank you Lynn for your guidance in resolving my issues. This is why I return to west herr

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

New car purchase

Reviewed by Laurie in Rochester, NYOctober 01, 2018

My new car experience with Jeremy Wabick was phenomenal. He listened to all of my wants and needs and found me the perfect vehicle. Would highly recommend Mercedes Benz of Rochester to anyone.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Mercedes-Benz of Rochester

We are proud to serve the Rochester community! We are the Mercedes-Benz dealer of choice for Rochester. We offer new and used vehicles, plus financing and leasing options. We understand that you're looking for a pressure-free buying experience, and we strive to give you that with everything we do. Visit us in Henrietta and see what we're about!

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