4296 W Henrietta Rd
Rochester, NY 14623

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Sales: 585-670-6238

Used Cars: 585-670-6248

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Mercedes-Benz of Rochester

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

255 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I was nervous about buying a car outside the area I live.

Reviewed by Laurie from Manlius, NYDecember 30, 2025

I was nervous about buying a car outside the area I live. It was one of the best car buying experiences I’ve ever had. My sales representative was outstanding-Jeremy. They delivered my car to where I live. They found the exact car I wanted. Thank you again, Jeremy & Gavin for all your hard work!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Most of the issues for repair were resolved & under

Reviewed by Beverly.lechaseDecember 17, 2025

Most of the issues for repair were resolved & under warranty. In addition a complete service was done updating, with tires, wipers, oil changes & all FLUIDS replaced. However, the Coolant indicator continues to stay on! That is the only issue remains! I need to ship this car to Florida & cannot find out if it is error or Coolant is low!! The was in shop 2 1/2 weeks.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This was my first online purchase of a car the experience

Reviewed by Michael P . Lahue from New JerseyDecember 14, 2025

This was my first online purchase of a car the experience was exceptional , the process was seamless. I highly recommend the dealership , the salesman Dennis Wiggins and the management team. The car was delivered to my home as promised it is everything I expected and more .Thank you Mercedes of Rochester !

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Rochester

We are proud to serve the Rochester community! We are the Mercedes-Benz dealer of choice for Rochester. We offer new and used vehicles plus financing and leasing options. We understand that you're looking for a pressure-free buying experience and we strive to give you that with everything we do. Visit us in Henrietta and see what we're about!

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