Mercedes-Benz Manhattan, Inc. in New York including address, phone, dealer reviews, directions, a map, inventory and more

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770 11th Ave
New York, NY 10019

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Sales: 888-776-6452

Used Cars: 888-479-8909

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 5:00pm

Reviews of Mercedes-Benz Manhattan, Inc.

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

454 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Nightmare Endless Car Purchase

Reviewed by Ben G from New York, NYJuly 22, 2022

They forced me to purchase without any test drive. Now that I loathe the car, the entire sales department refuses to even call me back. I can’t even sell the car cause they have the title and will not answer a phone to release it.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Forced me to purchase without test driving.

Reviewed by BenGJuly 22, 2022

Forced me to purchase without test driving. Now I am unhappy yet the entire sales department refuses to even return my call. This is the most disgusting sales team.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I contacted John Hart by email.

Reviewed by dhdeweeseJuly 04, 2022

I contacted John Hart by email. He passed my enquiry to a Rami Elmrini, who called and then sent an email on June 23rd. I had asked him about colors, and he has yet to reply. Elmrini sent an order form with his email which is nearly impossible to figure out. I'm not impressed, and seriously considering Audi.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Mercedes-Benz Manhattan, Inc.

Our flagship location located at 770 11th Avenue (between 53rd & 54th Streets) is a 330000 sq.ft state-of-the-art experience center that is the cornerstone of our Manhattan operations. We are ideally located to serve the needs of all New Yorkers and beyond.

We invite you to discover some of the most exceptional values on our selection of new and Pre-owned Mercedes-Benz vehicles. In addition to these great opportunities you will also receive exclusive benefits and entitlements as part of "The Mercedes-Benz Manhattan Experience". Come visit us today. A Mercedes-Benz has never been more affordable.
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