770 11th Ave
New York, NY 10019

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Sales: 888-776-6452

Used Cars: 888-479-8909

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 5:00pm

Reviews of Mercedes-Benz Manhattan Inc.

Overall Rating:

3.4 (out of 5)

87% recommend this dealer

479 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Casper Yim was a pleasure to work with!

Reviewed by Richard R PFebruary 04, 2024

Casper Yim was a pleasure to work with! He helped make the process of getting my new Mercedes as stress free as possible. He was very helpful and informative in answering all questions I had. I would definitely recommend Casper and plan to work with him in the future for my next Mercedes. He was incredible!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

These people are absolute CROOKS.

Reviewed by Loaner scamJanuary 19, 2024

These people are absolute CROOKS. I took my car in to get serviced and received a loaner. A week after I returned the loaner and got my car back, I received a credit card charge for $139.34. I spoke with the loaner car manager who said it was due to toll charges. When I told him that was not possible because I was parked in my work garage at the times the toll charges were made, he said he would look into it but he never called me back. I received another charge for $58.17 a few days later and again called the manager, who again said he would look into it but he never called me back. I finally spoke with the service advisor I had used and explained that I had documentation showing I was parked in my work garage during the times the tolls were charged. I asked him to obtain license plate photos from EZpass to see if the car I was given matched the car that the tolls were charged to. He said he would try but never got back to me. I called MB USA and they said there was nothing they could do about it because each dealer was independent. Beware of this EZpass scam they are running where they assign their tolls to you if you ever make the mistake of taking your car there and getting a loaner.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Review for Greg Gazzola based out of Mercedes

Reviewed by JNGNYC323January 09, 2024

Review for Greg Gazzola based out of Mercedes Manhattan This past weekend, my wife and I upgraded to a larger SUV for our growing family. Buying a car can be at times stressful since it is one of the biggest purchases behind buying a home. The process of buying a car took us well over two months and we visited every dealership you could think of Mercedes, BMW, Lexus, and Range Rover. Through the entire process and out of all the salespeople we came across, Greg Gazzola at Mercedes Manhattan was by far the best salesperson we came across. If you want someone who is honest, transparent, attentive to detail, and most of all "accessible" – Greg Gazzola is your guy! Greg Gazzola made himself available to us during the final weeks prior to committing to our purchase. No matter how big or small our questions were, he was simply there for us. That's what we needed and ultimately, that's what made us buy our car from Greg Gazzola at Mercedes Manhattan this past weekend. There is no doubt in my mind that we will use Greg Gazzola again in the future and we will highly recommend him to all our family and friends. Thank you, Greg Gazzola, for all your help!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz Manhattan Inc.

Our flagship location located at 770 11th Avenue (between 53rd & 54th Streets) is a 330000 sq.ft state-of-the-art experience center that is the cornerstone of our Manhattan operations. We are ideally located to serve the needs of all New Yorkers and beyond.

We invite you to discover some of the most exceptional values on our selection of new and Pre-owned Mercedes-Benz vehicles. In addition to these great opportunities you will also receive exclusive benefits and entitlements as part of "The Mercedes-Benz Manhattan Experience". Come visit us today. A Mercedes-Benz has never been more affordable.
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