1 Mercedes Way
Harriman, NY 10926

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Sales: 845-201-8525

Used Cars: 845-201-8525

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:30am – 5:30pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Mercedes-Benz of Orange County NY

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

1143 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

my car was in for 2 1/2 days for 1.

Reviewed by MERIWEATHER28November 17, 2025

my car was in for 2 1/2 days for 1.5 hours of diagnostics- tech was unable to provide a solution for under 3000 for an item that broke because of Mercedes crappy design. There was no service manager & only Omar on a Monday morning. Your computers were down- which is not uncommon either…. In 6 years there has been an exceptional amount of turnover….. I would be thrilled to have this job! I sold for a few years- but I really would like to learn service. This department needs a boost and some stability!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very professional and thorough.

Reviewed by RALBEHARNovember 15, 2025

Very professional and thorough.. My service was handled in a very efficient manner. I was kept informed of progress and my car was returned in excellent condition.. My service advisor was top rate..

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Scott Bateman is one of the best Service Associates I

Reviewed by LUGINNovember 15, 2025

Scott Bateman is one of the best Service Associates I have ever had the pleasure to work with. He is professional, has excellent communication skills, and made me feel that it was important to him that my car was repaired with as little disruption to me as possible. He went "above and beyond." Mercedes Benz of Orange County is lucky to have him representing their dealership. I will always ask for Scott when I need to bring my car in for service.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Orange County NY

Mercedes-Benz of Orange County powered by Benzel-Busch features an expertly trained staff who deliver a total and quality luxury experience to every individual that enters our New York dealership. With quality across every touch-point our staff works hard to ensure the car-buying process is simple comfortable and personal. This is how our dealership elevates the standard. We believe that an elevated experience is not simply restricted to vehicles it should extend to the entire car buying experience.

While our new pre-owned and Certified Pre-Owned collections give you plenty of options to find the perfect Mercedes-Benz for your needs

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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