Mercedes-Benz of Buffalo in Buffalo including address, phone, dealer reviews, directions, a map, inventory and more

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8185 Main St
Buffalo, NY 14221

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Sales: 716-406-4423

Used Cars: 716-406-4507

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Mercedes-Benz of Buffalo

Overall Rating:

2.2 (out of 5)

23% recommend this dealer

13 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service department did a great job. I knew I would have...

Reviewed by sdwalsh25September 22, 2021

Service department did a great job. I knew I would have to wait for an appointment to get the nail out of my tire. I called Mercedes and they told me to come right in. My tire was fixed in 15 minutes. I was really grateful.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

On Feb, 18 I took my car into Mercedes for B1...

Reviewed by c.spezioFebruary 19, 2021

On Feb, 18 I took my car into Mercedes for B1 maintenance. I was met by service people and turned over the car to them. They were professional and did a great job on service. Finished the car within the few hours as promised. Very happy with their service. After leaving the car with I went to the showroom to wait for my wife who was picking me up. In the showroom there was a white AMG that caught my attention, so I went to look at it. I approached the side of the car, and touched the handle to get a look at the interior, wow that set off the alarm and scared the xxxx out of me. At that point the dark haired lady at the desk says to me "cant you see the sign" she was derogatory and while the alarm continued to sound other people came to see what was going on. The service guy found the key and disarmed the alarm. Now first of all I thought it was a "showroom" and if they don't want cars touched maybe they should put up a barrier that you cant enter. The lady at the desk and others looked at me like I was a burglar . The sign as it turned was on the windshield , a 8 by 11 sheet of paper. Now as I approached the car from the driver side I couldn't see the sign. The one on the side of the car didn't exist. There was no I'm sorry sir are you all right, just the dark haired lady and sales people looking at me like I was a stranger who wandered into the showroom to make trouble. Now I have leased numerous Mercedes from the dealer over the last 20years, and never experienced such a demeanor on the part of reception and others. It tells me that there is no training on how to treat a customer. The derogatory attitude, that I interrupted their day was apparent, The showroom was empty at the time and only the receptionist made any remark to me , "Can't you see the sign".

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

TERRIBLE CUSTOMER SERVICE!!! Had my Forest River Solera...

Reviewed by Klippity123April 15, 2020

TERRIBLE CUSTOMER SERVICE!!! Had my Forest River Solera in for airbag recall and while there purchased 6 new tires. Unit was damaged during this process and they put me thru xxxx getting their damages repaired. Actually tried to insinuate the damage may have occurred on my way home. I for one will continue purchasing from their neighbor Town Volvo who has EXCELLENT CUSTOMER SERVICE!!!!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Buffalo

At Mercedes-Benz of Buffalo we create the premier automotive experience and have been dedicated to excellence since 1933. We deliver the dream of Mercedes-Benz ownership and are empowered to build loyal relationships through a foundation of honesty commitment and positive experiences.

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