8185 Main St
Buffalo, NY 14221

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Sales: 716-633-0088

Used Cars: 716-633-0088

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Mercedes-Benz of Buffalo

Overall Rating:

4.8 (out of 5)

75% recommend this dealer

48 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Julius rocks he knows his tech.

Reviewed by DJMSeptember 04, 2025

Julius rocks he knows his tech. He is a patient professional who oozes out knowledge on the Mercedes brand . I suggest you give this man a raise before I hire him. Thank you from new buyer DJM and SEM your are most helpful sir

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for leaving a five-star review! We truly appreciate you taking the time to highlight Julius's fantastic customer service.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Definitely recommend this dealership to anyone looking

Reviewed by Sajaycole15June 17, 2025

Definitely recommend this dealership to anyone looking for their next car. The staff is amazing and the facilities are clean and give a very premium feel. I purchased out of state and i worked with Richard; He was amazing in handing all my questions and all the request I had which made my purchase seamless! They definitely have earned my business…. Ask for Richard he’s your guy!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for leaving a wonderful five-star review! We appreciate you highlighting Richard's wonderful customer service.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Need to make sure anything you ask for you have them sign

Reviewed by Edog from Buffalo NYJune 08, 2025

Need to make sure anything you ask for you have them sign in writing. Didn’t want to use my bank and kept give me buying ultimatums.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for providing feedback on your recent experience at our dealership. We would like an opportunity to address your concerns directly. Please contact our General Manager, Brooke Arber at (716) 817-6562. Thank you so much.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Buffalo

At Mercedes-Benz of Buffalo we create the premier automotive experience and have been dedicated to excellence since 1933. We deliver the dream of Mercedes-Benz ownership and are empowered to build loyal relationships through a foundation of honesty, commitment and positive experiences.

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