8185 Main St
Buffalo, NY 14221

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Sales: 716-633-0088

Used Cars: 716-633-0088

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Mercedes-Benz of Buffalo

Overall Rating:

4.7 (out of 5)

63% recommend this dealer

30 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

FANTASTIC SERVICE FROM BEING GREETED BY YOUR CONCIERGE

Reviewed by carlac2000May 10, 2024

FANTASTIC SERVICE FROM BEING GREETED BY YOUR CONCIERGE BERNADINE ROSS TO MEETING JACOB - WHO MAY MY EXPERIENCE SEAMLESS AND EASY - PURCHASING A VEHICLE IS NOT ON MY TOP 10 LIST; YOUR ORGANIZATION HAS GIVEN ME A NEW PERSPECTIVE! THANK YOU FOR EXCEEDING MY EXPECTATIONS!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for leaving a five-star review! We are pleased to hear that you enjoyed your experience with Mercedes-Benz of Buffalo!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Cal in service is simply the best!

Reviewed by SzApril 20, 2024

Cal in service is simply the best! 5 stars is not enough, always exceptional service, excellent customer service, very knowledgeable, professional yet friendly, always available to answer queries or just questions gives meaningful advice, very accommodating, always going above and beyond everytime I visit.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for leaving a five-star review! We are pleased to hear that you enjoyed your experience with Cal at Mercedes-Benz of Buffalo!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Kat was incredibly helpful and friendly throughout my car

Reviewed by TiffanyApril 11, 2024

Kat was incredibly helpful and friendly throughout my car buying experience. I would highly recommend her for anyone looking for a positive and efficient experience.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for leaving a fantastic five-star review, Tiffany! We are pleased to hear that you enjoyed your car buying experience with Kat.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Buffalo

At Mercedes-Benz of Buffalo we create the premier automotive experience and have been dedicated to excellence since 1933. We deliver the dream of Mercedes-Benz ownership and are empowered to build loyal relationships through a foundation of honesty commitment and positive experiences.

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