Mercedes-Benz of Brooklyn

We dealt with Ronald Gilmartin and we cant say enough positive things about him or the service department. They communicated exactly what the issues the previous dealership (Ray Catena Mercedes Edison), and identified exactly what was wrong with the car with timely, truthful and accurate updates. Along with a Loaner! We were a bit gun shy after our last negative experience but they really upheld the brand.

Mercedes-Benz of Brooklyn’s service falls short. Despite numerous complaints about my GLS 450’s liftgate while it was under warranty—with service invoices to back it up—the dealership repeatedly claimed there was no issue. Now, just months after the warranty expired, they acknowledge the problem but refuse to cover it, even though it was reported multiple times while the vehicle was still under warranty. I appreciate Gary, my service advisor, who genuinely attempted to advocate for my situation with his management. However, management refused to address the issue and didn’t even reach out to discuss it with me. Gary’s professionalism stands out, but unfortunately, the service department’s management is making Mercedes-Benz look bad. This is not the level of service I expect from a luxury brand. Mercedes-Benz of Brooklyn, you are failing to uphold the reputation that Mercedes-Benz is known for. -Richard R

My car was in for service this week and I can’t say enough good things about Karen. She is extremely kind and helpful. Both her and Jerry were extremely helpful in making sure we got our car back quickly I. Time for my husbands treatments. Highly recommend this service center!