Mercedes-Benz of Brooklyn in Brooklyn including address, phone, dealer reviews, directions, a map, inventory and more

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1810 Shore Pkwy
Brooklyn, NY 11214

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 6:30am – 8:00pm
Tue 6:30am – 8:00pm
Wed 6:30am – 8:00pm
Thu 6:30am – 8:00pm
Fri 6:30am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Mercedes-Benz of Brooklyn

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

346 out of 354 people said they would recommend this dealer

1 (out of 5)

The. WORST service department!

Reviewed by Gina in Staten Island NYNovember 21, 2020

Do NOT use this dealership! Their service department is the worst I’ve even encountered. They do not pick up the phone. You get transferred to an reservation desk that takes your info and no one ever calls you back. I was told my Sprinter van needed $3500 in work by the info from the diagnostic tests. Contemporary in NJ told me it didn’t sound like they knew what they were talking about Sinai has the van towed from Brooklyn to NJ but not before in has to pay over $400 for the diagnostic. I asked several times for a copy of the diagnostic but still waiting for it. Lii ok w and behold the issue was a wire to that was loose and draining the battery. Fixing my van in NJ costed me just over $500. Can’t get the service manager to call me back . Left several messages for him but like In said they don’t answer the phone do you have to leave messages. Beware these guys are scam artists!!

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Inspection

Reviewed by Babi U in NY, NYJune 30, 2020

Inspection was done in a very timely manner.
 My vehicle was cleaned inside and out. Greatly appreciated.
 Thank you,

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

4 (out of 5)

Dealer Review

Reviewed by Mike Finkel in Fresh MeadowsJanuary 03, 2017

I bought a used c350 sedan from this dealership and they made the process easy and got me in the range of what I wanted to pay a month and when it came to taking care of the small issues that sometimes come with buying a car they took care of all of them. I would certainly recommend Mercedes Benz of Brooklyn.

Customer Service 4

Buying Process 4

Quality of Repair 4

Overall Facilities 5

Maximum rating = 5

About Mercedes-Benz of Brooklyn

During our forty years as an exclusive Mercedes-Benz Dealer we have been fortunate to serve the thousands of loyal customers who have become part of the Mercedes-Benz family. Our philosophy has always been the same: Take great care of your customers and employees, treat them with honesty and respect, and the rest will take care of itself. We now employ over 115 factory-trained professionals, dedicated to providing you with courteous and reliable service. All of us here at Mercedes-Benz of Brooklyn are committed to providing you with the best pricing on all of our products and services. Come see us today!

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