Mercedes-Benz of Massapequa

My sales representative Albert Salib was simply amazing professional efficient warm and made it happen for me. I drove away and my 2026 GLE because he was my angel from heaven sent to me on this earth if anyone is looking to purchase a car who will be upfront and honest and make it happen go to Albert at Mercedes-Benz of Massapequa

I am sharing this detailed experience in the hope that it may help others avoid similar issues when purchasing a vehicle remotely. In July 2025, we purchased a Certified Pre-Owned Mercedes-Benz online from Mercedes-Benz of Massapequa (NY) without physically inspecting the vehicle. We relied on the “Mercedes-Benz Certified Pre-Owned” designation and assumed the required 165-point inspection had been properly performed. The vehicle was intended for our son, who attends college in Florida; we reside in Colorado. We arranged for the car to be shipped from New York to Florida and paid the dealership directly for Colorado taxes (approximately $2,000) as well as an additional $180 to a third-party service the dealership recommended and outsourced registration to. We were assured this company would handle all registration requirements, obtain Colorado plates, mail the plates to our son in Florida, and send the title to us in Colorado. The promised shipping date was delayed, we had not received any documentation or paperwork from the dealership and the New York temporary tags expired. The dealership’s only proposed solution was to “cover any tickets” our son might receive. After weeks and many attempts by me to get information, the dealership’s title clerk eventually contacted me and stated that “the third party and the DMV have everything they need”. I happened to be at the Colorado DMV attempting to resolve the expired temporary tag issue myself. DMV staff confirmed that no paperwork had ever been submitted on our behalf. The following day—only after my direct involvement—a package containing the title and bill of sale (we paid cash for the vehicle) unexpectedly arrived, enabling me to complete registration and plating in Colorado myself. All tasks we had paid the third-party service to perform were never carried out. I requested a refund of the $180 fee but received no response. Most significantly, purchasing the vehicle sight-unseen proved to be a serious mistake. Because the car did not ship on the original schedule, I was not present in Florida when it was delivered. Upon delivery, our son did notice visible cracks in the rear bumper but reasonably assumed—since this was a certified vehicle and we had already signed all paperwork—that the damage had been disclosed to us. The dealership’s photos had conveniently cropped just above the damaged area, and no mention of bumper damage appeared anywhere in the listing or certification report. When I visited Florida last week, I saw the cracks for the first time myself and realized they had never been disclosed to us. As a Mercedes-Benz Certified Pre-Owned vehicle, body panels are required to be free of cracks and significant damage under the official 165-point inspection criteria. Additionally, the windshield was severely pitted with a large star-shaped impact that had begun to crack—the original OEM glass. I had the windshield replaced at my own expense before leaving Florida. I have contacted Mercedes-Benz USA for clarification on whether these conditions are permissible on a certified vehicle and am awaiting their response. While I would like to give Mercedes-Benz of Massapequa the opportunity to make this right, our experience with shipping delays, registration mishandling, lack of follow-up, and the undisclosed damage has left little confidence that they would responsibly respond appropriately. This purchase has been an unnecessarily stressful, time-consuming, and expensive ordeal. I strongly advise anyone considering a remote certified pre-owned purchase—especially across multiple states—to personally inspect the vehicle (or have a trusted third party do so), verify every detail of the certification process, and handle all registration and titling independently rather than rely on dealership-recommended services.

Where do I begin... After having a pretty horrific experience at a different Mercedes-Benz dealership, I decided to make an appointment with Mercedes-Benz of Massapequa and was assigned Albert Salib. I knew from the moment I met him that he was such an authentic, genuine, and kind person who was truly invested in my car search. As a first time car buyer, I walked into this process with a ton of nerves (especially after my poor experience at a different dealership) but from the moment I connect with Albert, I knew I was in good hands. Albert is without a doubt one of the most incredible people I've ever had the pleasure of working with. Albert walked through each step of the process with such patience and clarity; never at any moment did I feel pressured or rushed. I felt genuinely supported. Because of his personality, this purchase was not just easy, but it was FUN! Albert is such a positive ray of light, and its truly so rare to find someone who cares about you as a person, and not a number. Every individual I encountered in this dealership was so incredibly nice and welcoming. I could confidently say that I will be a customer for life, and I will be recommending all of my family & friends to pay them a visit if looking for their next car. If you are looking for someone who goes above and beyond, who is knowledgeable, kind and genuinely passionate, I cannot recommend Albert Salib enough!!! Thank you to the entire MB team of Massapequa, you guys are incredible!