Ray Catena Mercedes Benz Freehold in Freehold including address, phone, dealer reviews, directions, a map, inventory and more

4380 U.S. 9
Freehold, NJ 07728

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Sales: 732-339-6800

Used Cars: 732-339-6800

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00am
Tue 9:00am – 8:00am
Wed 9:00am – 8:00am
Thu 9:00am – 8:00am
Fri 9:00am – 8:00am
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 8:00pm
Sat 8:00am – 4:00pm

Reviews of Ray Catena Mercedes Benz Freehold

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

768 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Best dealer around!

Reviewed by LordnettaSeptember 06, 2023

Best dealer around! Matthew Bowers helps my friends and family get all their cars! Without him we would be carless we cant thank him anymore than we already have for his excellent service and pricing. YOU must ask for Matt bower when you come to this dealer!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Incredibly slow service.

Reviewed by daveguttJuly 11, 2023

Incredibly slow service. We were held up for an extra hour as our freshly purchased vehicle's detailing and oil change were pushed back in line for a customer making a more expensive purchase. We when then hurried off the lot to make room for another vehicle. I've never purchased a luxury vehicle before but this was not the experience I was expecting.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Mr. Gutt I apologize that your delivery was delayed. I would really like to speak to you about this. I can assure you that "more expensive" do not take priority over another customer. All customers time and money is valuable to us. We have many technicians that can get a delivery ready and several detailers. There must be more to this story. I am willing to get tot he bottom of the reason. Again I apologize and I want to stress we dont pick and choose who we deliver first or last. I hope you have a fabulous weekend. If you would like to discuss further I can be reached at 732-339-6800 or leigh@raycatena.com Thank you Leigh

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Courteous and professional service given by personnel.

Reviewed by leahmaltaJuly 03, 2023

Courteous and professional service given by personnel. Would have given five stars if they were friendlier.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for this wonderful survey. I would love to know however who was not friendly... Hope to talk soon. 732-339-6800 Leigh

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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