1250 Us Highway 22
Bridgewater, NJ 08807

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:30pm

Reviews of Open Road of Bridgewater / smart center of Bridgewater

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Contacted the dealership to purchased a 2017 Mercedes

Reviewed by KC from Southampton, PAJune 22, 2024

Contacted the dealership to purchased a 2017 Mercedes C300 cabriolet that was advertised and sold as Certified Pre Owned. When I showed up for an appointment for the next day, the salesman (who was very nice) didn't seem to know the vehicle and then acted surprised when I said it was CPO but said it was. Vehicle supposedly went thru CPO checks. It was delivered with a small amount of trash in the door, a CD stuck in the player, the previous owner's information in the manual, and low tire pressure 10 miles into the drive home. I expected more from a luxury car dealership. Positive is the people were very nice and friendly. The dealership was clean. 5 days later, got a call that it wasn't accepted as a CPO. Was offered a third-party aftermarket warranty for the same price as the CPO and the MB CPO extended warranty. GM called and said it was a 6 month error on a couple manager's part. Seems like the staff doesn't know corporate policies? GM offered a third-party warranty at the same price as a MB CPO. When rejected offered the vehicle at a slightly less price. I returned the vehicle the next day. Make sure you have them check everything before you pull off in what you think is your first Mercedes... better yet, I recommend using a different MB dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Tech Service

Reviewed by KEVIN from Plainfield, NJMay 18, 2023

I recommend anyone needing service for their Mercedes Benz, choose service tech Buddy Lim. Definitely a step above the rest, if I could leave a cash tip, I would. Straight forward and honest. In fact when I upgrade my car, I'm going to ask Buddy which salesman to use, if he trust him, so can I.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Kevin, Thank you for recommending Buddy Lim as the go-to service technician for anyone in need of Mercedes Benz service. We greatly appreciate your kind words and your trust in Buddy's expertise. Thank you for taking the time to share your feedback and for choosing our service department. If you have any further inquiries or require any assistance, please don't hesitate to reach out. We're here to provide ongoing support and ensure your continued satisfaction.

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Typical shifty auto service department.

Reviewed by Via Solar from Bernardsville, N.J.June 19, 2022

Car serviced at dealership because of recall. I would not recommend bringing your vehice to this dealership. They're dishonest, rude, and untrustworthy. Trust me, Stay away!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

About Open Road of Bridgewater / smart center of Bridgewater

We know you chose a Mercedes-Benz vehicle because you want something different. We know you choose a Mercedes-Benz dealership because you want an experience you deserve. While we've definitely shed our new-kid-on-the-block status we've learned a thing or two from our wonderful neighbors along the way; like what matters most is the experience you have when you're here. Our staff is fluent in the following languages: Italian French Spanish Portuguese German Hindi Gujarati Punjabi Arabic and Persian. We can't wait to share our expertise and our incredible new line-up of Mercedes-Benz products and services with you.

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