11500 S Virginia St
Reno, NV 89511

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Sales: 775-326-4000

Used Cars: 775-326-4000

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:30pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00am

Reviews of Mercedes-Benz of Reno

Overall Rating:

4.2 (out of 5)

83% recommend this dealer

909 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I think that they did an excellent job servicing my

Reviewed by JamesDecember 08, 2025

I think that they did an excellent job servicing my Bronco with a minimal wait time.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hello James, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had a smooth visit to the Mercedes-Benz of Reno

Reviewed by Renalie Huerto from Reno, NVDecember 06, 2025

I had a smooth visit to the Mercedes-Benz of Reno dealership. Steve Montano was able to provide information when needed, and the steps involved in the purchase were completed without unnecessary delays. Overall, the process was efficient and conducted in a professional setting.?

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Renalie, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I’m delighted to have purchased two vehicles from

Reviewed by Tommy Nguyen December 05, 2025

I’m delighted to have purchased two vehicles from Mercedes Benz of Reno over the past two years. The service here is exceptional. The staff walks me through all the new options available in each vehicle. The best part is working with Carl Adams in the service department. I take both of my vehicles when they’re due for service. Carl Adams always answers my phone calls when I have questions about either vehicle. When I have appointments for service, he’s always punctual and finds the best way to save my time when my vehicle is in service. I want to express my gratitude to Carl Adams for taking care of both of my vehicles.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Tommy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Reno

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

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