Mercedes-Benz of Billings

Unfortunately, my daughter, an 18-year-old, faced a distressing experience at the Mercedes Benz dealership in Billings, Montana. She had merely gone in for an oil change under the guidance of Montgomery Mercedes Benz in Cincinnati, Ohio. However, she was met with pressure to agree to an expensive $700 service that included unnecessary tire rotation. This was particularly upsetting as the tire rotation had already been performed just a week before at our trusted Cincinnati dealership, leaving her feeling confused and overwhelmed by the situation. The discomfort and frustration did not stop at the financial aspect of the service. To witness my daughter, who was alone, being coerced into spending money she did not intend to has been heartbreaking. We feel that dealerships should prioritize honesty and integrity in their service. Instead, my daughter was made to feel that she had no choice but to agree to services she didn't need, resulting in further confusion about whether her vehicle was truly being cared for properly. As concerned parents and loyal Mercedes consumers, we believe that this type of behavior should not go unchecked. It is disappointing to think about the trust we placed in the Mercedes brand when such incidents tarnish its reputation. We don't want to have to take our business elsewhere, such as to an Audi dealership in Bozeman, Montana, especially since we value our relationship with Mercedes. We sincerely hope that the company addresses the issues at this specific dealership, as we are left feeling disheartened and seeking assurance that others do not face similar challenges.

I called them about a car and some information. He gave me some of the information about the car then the salesman had to let me go to attend to something. He advised me that he would call me back. He did not. I was very interested in this car. I found that the car was no longer available some days later. Somehow, I may have missed out on finishing out a purchase of the vehicle. Very disappointing indeed.

Extremely disappointed in our experience with this dealership. Wanted seriously to buy a 2024 slightly used car, contacted the dealer on 2/6/25 and they were still "seeing" about the terms on 2/17/25! Wishy, washy for sure, but I can happily report I drove a brand new SUV off the lot just today, so your loss!!