Mercedes-Benz of St Louis

I believe the vehicle could’ve been ready to go, instead of come back to pick up after we done with a few things

Mercedes Benz of STL sells luxury cars. But what they did not sell to me is quality, safety, or customer service. Earlier this year, I experienced a dangerous and traumatic incident with my Mercedes EQE 350 that could have resulted in loss of life. My car came to an abrupt stop while I was on 55 South going 65 mph. This stop came with zero warning or alert in the car. If there had been a semi behind me, I would have been crushed. In fact, if anyone was behind me, I would have potentially killed them and it would have been my fault. Despite the severity of the issue, the Mercedes corporate executive referral manager assigned to me provided subpar customer service and failed to provide any resolution. I was merely told that they found “a bunch of errors” from that day and expected to continue driving the car. After months of back-and-forth with MB Corporate, MB Dealership, my only option given from this dealership was to pay $39K to end my lease. The entire time, the dealership said they’d help me get out of this car, but when it came down to it, they were not willing to help. I strongly caution against purchasing a car from this dealership as they do not prioritize customers that spend an exorbitant amount of money with them. And PLEASE reconsider purchasing an electric car from this manufacturer because they DO NOT stand behind their product. If anything happens to your "luxury car", prepare for a long, drawn out fight that ends up with you getting nothing promised to you.

I had my car checked for a 1200 mile relocation. "All good", I was told. Six months later I find the entire bottom of the car is rotted out, the brake line so corroded I was not allowed to drive it home. The subframe about to fall off…and other axle etc rot. I could have been Killed on that 1200 mile trip. Other times, when I got the car back from service suddenly there'd be new problems. Quick, superficial service….they don’t take care of your car, could care less. When I confronted them about these Huge mistakes they said "not our fault". Oh really, then who's. Almost $10,000 repairs, 108,000 miles. Why did I spend all this money for a Mercedes E350 "reliable luxury car". Dave Cissi, Service Manager took NO RESPONSIBILITY for this terrible, dangerous service work.