Mercedes-Benz of Jackson

If you’re looking for a Mercedes go to Mercedes of Jackson, which is actually located in Ridgeland MS. Ask for PAM MARTIN or THOMAS TOWNSEND. James White is the manager. They will do their best to make the deal and put you in a Mercedes.

Very professional and easy to work with. They did a great job discussing all our options.

DO NOT BUY FROM THIS DEALER IF YOU VALUE CUSTOMER SERVICE AND HONESTY!!! We are longtime Mercedes owners. First purchase from this dealer. NEVER AGAIN. Pretty much everything went wrong with my transaction and the dealer offered no support hence we are beginning legal action. 1) The dealer’s website mentioned a 2.24% interest rate. Upon discussion with salesperson Raymond Smith, he advised the interest rate is 3.24% and actually accused me of fabricating a screen shot from their website in trying to obtain the 2.24% interest rate. Manager “DJ” apologized for the accusation but explained that it was a one-off mistake. Weeks later, I pulled up a few other cars on their website and several offered 2.24% so the mistake wasn’t a one-off, rather a case of false advertising 2) Salesperson Raymond Smith also set the expectation for a 30-day delivery of the license plates, which was a major concern as we are out of state. For the first few weeks, both he and manager DJ kept saying that they checked and the request with It was in process. It turns out that this was not true. It took 78 days due to Mercedes of Jackson didn’t even start the process until 30 days after the purchase per the screen shot they provided. We had to use temporary plates that they provided. I was pulled over and questioned by the police several times. After 60 days of no plates, and opening up a case with Mercedes Benz USA, it was finally determined that the reason for the delay, beyond them starting at day 30, was simply that Mercedes Benz of Jackson did not provide my insurance to the DMV. They had it because the financing wouldn’t have been approved without insurance. Regardless, I provided it again in a matter of minutes and the plates then arrived a few days later. Mercedes of Jackson failed, NY state DMV performed well. 3) I am in NY. The car was shipped to me without a front license plate bracket. Upon bringing this to their attention, Mercedes of Jackson refused to provide the bracket so I had to pay $110 for it at my local dealer. 4) The car I purchased is a certified preowned. It supposed to undergo a vigorous inspection in order to be certified. The first miss in this regard was that the floor mats were for the wrong car and were so far off that they caused a safety issue wherein the accelerator pedal could not be properly operated. After several complaints, they did provide a set of new mats, but the concern is that this ought to have been caught in the certification process 5) One day after I received my car, I took it to my local Mercedes dealer for the required New York State inspection. My local dealer found a loose suspension component. They confirmed that this ought to have been caught in the certification process and the car should have an alignment which would be $324 The biggest concern of all is that it’s apparent that the certification process was rushed, or not completed at all and as such, I wonder what else might be wrong with the car that was not yet discovered. After all that went wrong, all I asked for was the alignment to be paid for by Mercedes of Jackson. General Manger, James White. James, Raymond, and DJ were all unresponsive. Due to all of the issues and lack of response, I made one final gracious and fair offer. I said that if they paid for the needed alignment, I would let everything else go, otherwise I would have no other choice but to file legal action and post this review. I tried my best to work through Mercedes Benz of Jackson’s shortcomings, and offered a fair solution which they declined. So, if you would like to purchase a Mercedes Benz, do not buy it from Mercedes Benz of Jackson.