Mercedes-Benz of Rochester

Very poor customer service. Avoid this dealership. Hard to believe this is a Mercedes dealership. I've purchased and serviced many cars - this experience is the worst - by far.

Had a very disappointing experience at Mercedes Benz in Rochester. I had traveled 3 different times all in each 1 hour and half one way to try and buy a certified c300 and both of my visits I dealt with Doug who I was treated poorly and to every question I had he answered as if he was irritated and had no knowledge to their own warranties and when I rose a concern about the alignment he told me “if you don’t like the car then don’t buy it” despite the way I was treated (in which I’m assuming due to my accent) I still wanted the car so bad and nothing changed until Esther took my concerns serious and it turned out that the alignment of the cat was off. When I had traveled my last third time to get the car after they “fixed” the alignment it was only worse and I still didn’t give up it until I was offered no allegiance of receiving the car with confidence after what was promised and that’s when I had to give up on the car. Initially I wanted to buy an AMG and figured that my expectations should be the same weather I buy a higher end class or a lower end class either way this is a dealership I would not recommend if you have an accent as I don’t understand the way I was treated when I had all the financial means and traveled the distance while I took days off on all three occasions just to try and buy the car.

I worked with Douglas and Esther and had a great buying experience. Angel, the GM even knew my name when I came to take possession of the vehicle. Wonderful people who were easy to work with and fair. Not my typical high pressure experience at all.