Mercedes-Benz of Rochester in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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4447 Canal Pl SE
Rochester, MN 55904

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Sales: 507-517-3961

Used Cars: 507-517-3971

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Mercedes-Benz of Rochester

Overall Rating:

2.5 (out of 5)

33% recommend this dealer

3 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor customer service

Reviewed by Steve from Rochester, MNMarch 21, 2022

Very poor customer service. Avoid this dealership. Hard to believe this is a Mercedes dealership. I've purchased and serviced many cars - this experience is the worst - by far.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 3

Quality of Repair 2

Maximum rating = 5

1.5 (out of 5)

Poor service due to my accent?..

Reviewed by Bashkim Nam from Apple valley MinnesotaMarch 31, 2021

Had a very disappointing experience at Mercedes Benz in Rochester. I had traveled 3 different times all in each 1 hour and half one way to try and buy a certified c300 and both of my visits I dealt with Doug who I was treated poorly and to every question I had he answered as if he was irritated and had no knowledge to their own warranties and when I rose a concern about the alignment he told me “if you don’t like the car then don’t buy it” despite the way I was treated (in which I’m assuming due to my accent) I still wanted the car so bad and nothing changed until Esther took my concerns serious and it turned out that the alignment of the cat was off. When I had traveled my last third time to get the car after they “fixed” the alignment it was only worse and I still didn’t give up it until I was offered no allegiance of receiving the car with confidence after what was promised and that’s when I had to give up on the car. Initially I wanted to buy an AMG and figured that my expectations should be the same weather I buy a higher end class or a lower end class either way this is a dealership I would not recommend if you have an accent as I don’t understand the way I was treated when I had all the financial means and traveled the distance while I took days off on all three occasions just to try and buy the car.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Dealership

Reviewed by Scott T from Eagan MN January 04, 2021

I worked with Douglas and Esther and had a great buying experience. Angel, the GM even knew my name when I came to take possession of the vehicle. Wonderful people who were easy to work with and fair. Not my typical high pressure experience at all.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Rochester

Mercedes-Benz of Rochester in Rochester MN treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (507) 322-7150.

Ready to buy? Get a price quote before visiting the dealership.

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