Feldmann Imports

We own two Mercedes vehicle- one newer and one older car to Feldman Mercedes for routing Service A oil change. What should have been simple turned into a nightmare. During the service, they broke a part on our vehicle. When we reached out to dealership management Jim Machemeh| to address the issue, the customer service was horrible- dismissive, unhelpful, and unwilling to take responsibility. We were treated like a problem instead of valued long-term customers. Because of how poorly this was handled, we escalated to Mercedes-Benz USA They reviews the situation and instructed us to take the car to different Mercedes dealership. That dealership immediately took care of us, providing excellent customer service and even documented the damage with photos, video - that clearly showing that Feldman Mercedes caused the issue. Mercedes- Benz USA ultimately paid for the repair due to the evidence. This was a very disappointing and frustrating experience, especially for loyal Mercedes owners. We will never return to Feldman Mercedes and strongly ution others to think twice.

I had a great experience with Feldman Mercedes Imports, working with Matthew Sack for leasing my car.

Had a great purchase experience with Quincy who actively listened to my needs and feedback and was able to target the perfect car for me with pinpoint accuracy. No pressured sales tactics, just engaged conversation. The sales processing was very streamlined and efficient. I couldn't be more pleased - Quincy and Feldmann for the win!