Hayes Mercedes-Benz

I used to LOVE Orrin B Hayes when I had my Mercedes serviced there. Their Mazda service department, on the other hand is a complete nightmare. I dropped my brand new car (less than 5k miles on it) there over 2 weeks ago now to have a braking issue looked at. I was told that it would be looked at the following Thursday. I called that day and was told that "The technician was looking at it now" and that they would call me back with an update. I was never called back. I called the next day and was told, "the technician is working on your vehicle now" and we will call you when it is done. No call back. So I call the following Monday (today) at 11am. No call back. After several more calls I finally spoke to a manager (Mike) who was completely unhelpful and didn't call me back either. Finally, a few minutes before 5, I get a call telling me that they think the loud thudding in my brakes is caused by "rust" on the rotors, which is just ridiculous. Now I have to wait another day to have them try out their theory about rust (which could NOT cause the issue I am having) and they told me that if that doesn't fix the problem, they are going to have to order new parts, which will take more time. Its now been 2 weeks that I have been without a car, and the Mazda dealership couldn't care less. In their words, "Well get to it when we can get to it..." AVOID THESE GUYS AT ALL COST!!!

My Jeep has been for service for the 9th consecutive day. I am stranded without a car, BECAUSE they don’t know how to fix it. I am beyond angry and am embarrassed for their lack of professionalism.

Made offer on 15 Durango based only on video and pics on website. Thom accepted offer and made the paperwork easy to complete from 200 miles away. Even though not part of the deal, Thom arranged free delivery when I asked, which made it very convenient. No surprises on delivery - car was just as nice as advertised. I'm very pleased with the purchase and would not hesitate to buy another vehicle from Orrin Hayes.