295 Burnett Rd
Chicopee, MA 01020

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Sales: 413-624-4100

Used Cars: 413-624-4100

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00pm – 4:00pm

Reviews of Mercedes-Benz of Springfield

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

189 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very professional in all areas.

Reviewed by richardNovember 19, 2025

Very professional in all areas. This is the second time I worked with Alex. She took care of me the first time I brought my car to the dealership. So I knew right then I was in good hands and she did an outstanding job again. The mechanics are amazing and make sure everything is perfectly done before returning the vehicle. I will continue to be a loyal customer of customer of Mercedes Benz Springfield!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Michael is absolutely the best He is the most

Reviewed by John Murray from Feeding Hills MassOctober 29, 2025

Michael is absolutely the best He is the most competent person you have ever had I have bought 4 Mercedes there He is just so perfect 🤗🤗🤗🤗

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Diagnosis was prompt and spot on.

Reviewed by Carchaser1October 25, 2025

Diagnosis was prompt and spot on. Thank you for the accurate and honest evaluation, Brandon.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Springfield

Mercedes-Benz of Springfield is now serving Western Massachusetts from our brand new location at 295 Burnett Road Chicopee MA.

Come visit our gorgeous new facility filled with the latest Mercedes-Benz vehicles. Located right off the Mass Pike. Also serving parts of VT NH and CT for New and Certified Pre-Owned Mercedes-Benz vehicles.

Visit our state of the art authorized Expert Service Center Genuine Parts Center and Tires Center and let our factory-certified experts take care of your special car.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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