Mercedes-Benz of Catonsville

I am Mr. Fussy....and they exceeded expectations at every level. Buying a car without a personal inspection is risky and I was nervous. But the car is as described, and the post delivery service continues without hitch. The dealership is recommended, and I would buy from them again.

By far the absolute WORST service center extremely unorganized I brought my car in for a simple alignment at 11:30 am with a prior scheduled appointment when I arrive service advisor proceeds to tell me it’s a 3 hour wait I end up leaving and coming back 5 hours later around 4:30 pm, nothing. car hasn’t even touch a rack now I’m waiting till close for something simple I dropped off at 11:00 am the morning of. Will never be bring my vehicle to their service center again

Excellent experience, once again. I am a busy attorney and professor with a dealership very close to my house. I choose to drive 90 minutes one way instead to have my vehicles serviced-I will go no where else. In the service department, my advisor is Jackie Pressman. She is knowledgable, experienced, friendly and efficient. She does an outstanding job and always keeps me informed. Marianne Queen, customer relations manager, is fantastic and makes sure everything runs smoothly while at the dealership. Also extremely helpful and professional were Marilyn Munoz and Carlos Hernandez. Finally, I would like to highly recommend Zach Smith on the sales side. He is second to none in his knowledge of the vehicles, inventory, and Mercedes products. He is great and easy to work with-no pressure whatsoever. He is why I buy vehicles there and recommend the dealership to family and friends. MB of Catonsville is fortunate to have such a talented staff. JLH, Esq.