Mercedes-Benz of Catonsville in Catonsville including address, phone, dealer reviews, directions, a map, inventory and more

Mercedes-Benz of Catonsville

Mercedes-Benz New Car Dealership in Catonsville, MD

6631 Baltimore National Pike
Catonsville, MD 21228

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Sales: 410-702-5167

Used Cars: 410-702-5162

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm
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Reviews of Mercedes-Benz of Catonsville

Overall Rating:

4.3 (out of 5)

81% recommend this dealer

514 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A lot of miscommunication to start with and

Reviewed by ATRLTSeptember 25, 2023

A lot of miscommunication to start with and inconvenience. Unacceptable scheduling started off real rocky.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

I'm sorry to read about the miscommunication and scheduling issues you've experienced. We strive for clear communication and convenience, so it's disappointing to see we fell short in your case. I'd like to speak with you directly to see how we can assist you moving forward and improve your 1-star experience. Thank you, Marianne Queen - Customer Relations Manager - 4438308950

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Always quick to finish the service and the car is

Reviewed by aogundeSeptember 16, 2023

Always quick to finish the service and the car is returned neatly afterwards like brand new. Shout out to Andre and the rest of the team.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for the shout-out! Andre and the team at Mercedes-Benz of Catonsville are always here to ensure your car looks and drives brand-new after its service. Until next time, take care!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

They did a great job repair on my car.

Reviewed by Deeway5September 16, 2023

They did a great job repair on my car. They made sure I was clear on the repair.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for stopping by to leave a great review! We appreciate your business and we hope to see you again at Mercedes-Benz of Catonsville. Drive safely!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Catonsville

Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!

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Want more details on Mercedes-Benz vehicles?

Mercedes-Benz

C-Class, CLA 250, E-Class, EQB 300, EQB 350, EQE 350, EQE 500, EQS 450, EQS 580, GLA 250, GLB 250, GLC 300, GLE 350, GLE 450, GLS 450
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