Prime Motor Cars in Scarborough including address, phone, dealer reviews, directions, a map, inventory and more

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137 Us Route 1
Scarborough, ME 04074

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Sales: 207-464-0232

Used Cars: 207-464-0234

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Prime Motor Cars

Overall Rating:

4.5 (out of 5)

85% recommend this dealer

48 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.6 (out of 5)

Poor Customer Servixce

Reviewed by Dan from Scarborough MaineAugust 04, 2021

I’ve used this dealerships service department several times and the last two experiences leaves looking forward another Mercedes dealership’s service department. This last experience with Mohammad was poor. Went in for A1 service waited 2 hours to be told I needed tires. I opt to get four tires was given a verbal price, a loner ( one happen to just be turned in). Advised it would take 5 hours and I’d be called when it was ready. (advised they close at 7p) Day went by, called several times to get a hold of Mohammad to determine the status of my car, was never able to get a hold of him even after leaving a message and speaking with operators. Finally at 530p lady who answered phone could not find paperwork and Mohammad had left fir the day!!! Next morning at 726a I’m advised my car was ready. I’m told this isn’t the first he does this. Plus when I went to pay the bill he had over charged me! Mgr advised and she was able to correct bill and apologized for such poor communications and service from this service rep. No excuse just plan POOR Cust service!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Dan, I'm very sorry to hear we fell short of providing the exceptional service we strive for. I have shared this feedback with my team so we can work to prevent similar situations from occurring down the road, but I also invite you to call me directly for any of your future needs, I hope we get another chance to provide a better experience in the future. Best, Brandi Lawler - Service Director - 207-510-2268

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Mouse nest repair

Reviewed by Exile from Scarborough, MEJune 04, 2021

Mohammed did a great job analyzing the issue and arranging for the prompt repairs to the fan that had disintegrated due to a mouse nest. Mercedes even installed a mesh filter to prevent incursions in the future.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and we will certainly let Mohammed know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Owner

Reviewed by John from New YorkMay 29, 2021

Mohammad was great to work with, informative, clear and friendly. He made the service experience pleasurable. I would recommend this dealership to a friend. Great job

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

John, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Motor Cars, and we will certainly let Mohammad know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Prime Motor Cars

Here at Prime Motor Cars, Maine's Premier Mercedes-Benz dealership, we're proud to provide our clients with a wide selection of new and used Mercedes-Benz vehicles. Whether you are interested in purchasing the vehicle of your dreams or are looking for a trustworthy service center with professionally trained Mercedes-Benz technicians, we're here to make your experience one to remember. Proud to be a member of the Prime Automotive Group.

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