Mercedes-Benz of Covington

Needed service A on my Sprinter motorhome. The service was completed without issue. Needed new wiper blades but $140 just seems high when I can get a pair of beam/blade ones for $20. I get that someone else is installing them but $120 for installation seems ridiculous. Also, on the way home my DEF light went off. Given the cost of the Service A one would think this would be checked and topped off. Unfortunately they are the closest with the ability to provide service on a Sprinter van.

My check engine light went off so I drove straight to the dealership before it disappeared (this had happened in the past, so they weren’t able to find the problem). A quick diagnosis test was done while I waited which showed a possible problem. Since the car was driveable, I made an appointment for 2 weeks later, when I could get a loaner car. Joseph LoGiudice, my service representative, was great! He kept me updated on everything, and got me back into my car as soon as he was sure everything was done properly. Rayne Morris was also a big help in getting my appointments set, and scheduling a loaner car for me. Everyone at MB of Covington that I worked with was very professional, courteous, and kind.

We were greeted by our salesman, Seth Bertus who was very attentive to our needs. We ordered our GLS580 and Seth made sure our experience was exceptional. He listened to our choices and asked the appropriate questions. We had our vehicle ordered within a short time and was told he would update us along the build process. Within a couple of months, we took ownership of a beautiful SUV. Seth and Mercedes Benz of Covington made the entire experience a very easy and pleasant one.