Mercedes-Benz of Des Moines in Urbandale including address, phone, dealer reviews, directions, a map, inventory and more

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9993 Hickman Rd
Urbandale, IA 50322

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Sales: 515-446-3904

Used Cars: 515-381-6439

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Mercedes-Benz of Des Moines

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

160 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Did not honor the on line agreement.

Reviewed by Jeffrey B from Green Bay, wisconsinSeptember 19, 2020

I found a car online from Mercedes Benz of Des Moines, and contacted the dealership. They wanted to see pictures of my trade and I filled out their form showing the car from every angle. I also mentioned some of the other issues with the car ..cracked windshield... We acme to agreement for the price of trade in,. So I drove 7 hours to finish paperwork and drive home with the car I found. When I arrived, a manager looked at my car and said we can not give you that much for your trade, we offer $500 for it. I said we had an agreement, but he said he didn't know the condition of the car, even though all of the pictures showed everything. He would not change the $500 offer at all, so I asked for my key back and exited the dealership. The salesman who I was dealing with online tried to salvage the deal by telling my just keep my car, but the reason I drove to get that car was for the offer they gave me o line. I also was will ing to pay more than market price for the car, because it was at a Mercedes dealership, so I thought it would have been serviced properly. So no deal was done, and my search continues...wasted gas and 14 hours of drive time...no a good experience at all. But I have to say, all the people at the dealership were very nice, even when he changed the offer. I guess they don't need my business so they politely said no deal..

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

4.8 (out of 5)

Corvette

Reviewed by Pete from Norwalk iaJuly 25, 2020

My sales man Sammir Eminic Was very professional help me out in every way possible did not lowball me on my trade-in got me the best deal possible

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

Wonderful Experience

Reviewed by Stacy from Ames, IowaJune 29, 2020

5 stars all the way. The buying experience was amazing. The staff was wonderful to work with. I cannot think of any way it could have been better!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Mercedes-Benz of Des Moines

Thanks for visiting us at Mercedes-Benz of Des Moines. We are proud to offer to offer the two top luxury brands under one roof top. We are the leader in Luxury in the Des Moines area Iowa and the Greater Midwest. We have a great selection of both New an Pre-Owned vehicles on site. We look forward to offering our Clients a World Class Experience. Please feel free to contact us with any questions regarding your purchasing needs or stop by and see us today!!!

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