1349 Indianapolis Blvd
Schererville, IN 46375

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Sales: 219-227-3834

Used Cars: 219-227-3833

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 6:30am – 6:00pm
Tue 6:30am – 6:00pm
Wed 6:30am – 6:00pm
Thu 6:30am – 6:00pm
Fri 6:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Napleton Autowerks Schererville

Overall Rating:

3.9 (out of 5)

93% recommend this dealer

595 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

From start to finish this team made our car buying

Reviewed by heathernkillionSeptember 21, 2023

From start to finish this team made our car buying experience an unbelievable success. We were in the market for a used Volvo S60 but didn't know where to begin. With one call to Vince we had a car located that checked all of our boxes plus some. A week later we were introduced to Holly who gave us top tier customer service and made the buying process painless. Finally we worked with Jeff to finalize things and he helped complete our purchase with the same great attention to customer service and care as the rest of the team. We absolutely love the car they found for us and feel that the low pressure / high customer care experience was second to no other car purchase we have made before.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Deceptive lending practices-Buyer Beware-Unethical

Reviewed by Andrew from South Bend, IndianaJune 09, 2023

I purchased a 2017 Tacoma. I told them upfront I have excellent credit and will not be be paying "loan origination fees" as I know there are banks/lending institutions that do NOT charge these fees. My salesman should me my "pencil" deal and it did not have these fees. I felt good about. Took the deal. Showed up the next day and signed the paperwork and drove. Later, upon further reviewing my paperwork, there was a "Prepaid Finance Charge Paid to Seller" for $195.00. Didn't show up in bottom line sale, but rolled into interest rate. Totally deceptive. When I spoke to a manager (Jeff) he stated, "It is silly." Why would any lending practices by silly? It's designed this way to sneak it past as consumer. Read the fine print, take you time, they will throw in surprises. I'd never go back and NEVER recommend.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Good for Sales, AWFULL!!! for SERVICE

Reviewed by BAD SERVICE from MUNSTER, INMarch 13, 2023

Great for Sales, Tony and his team are wonderful. Bought numerous vehicles rom them. The Service department however is a different matter, hence the low score. Been a customer for over 12 years now and each time one is treated as if you are a nuisance. The last straw was today. They had my vehicle in for a service on Thursday, called to say it was ready on Saturday. Picked it up today , Monday, and the vehicle wasn't cleaned. Was told "sorry we only have 1 valet" excuse Me!!? I just spent 3k (even if it was just a dollar) and you had the car since Saturday and couldn't get it cleaned.???

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 3

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Napleton Autowerks Schererville

At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

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