225 N Randall Rd
Saint Charles, IL 60174

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Sales: 877-213-9679

Used Cars: 877-213-9679

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 3:00pm

Reviews of Mercedes-Benz of St. Charles

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

637 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent, very personable, professional service!

Reviewed by mulsberger@gmail.comNovember 19, 2025

Excellent, very personable, professional service! I highly recommend salesman Kale DeVries. Do not let his age fool you. He is kind, intelligent and willing to go above and beyond to make sure you are satisfied with your purchase. Of all the many dealerships we went to in both Illinois and Wisconsin, we were truly treated the very best at Mercedes-Benz of St. Charles. We will absolutely return and ask for Kale.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kale provided you with personable, professional service and went above and beyond to ensure your satisfaction. His dedication and kindness truly shine, and it’s great to know his efforts made such a positive impression. We’re honored that, out of all the dealerships you visited in Illinois and Wisconsin, you felt the very best taken care of here at Mercedes-Benz of St. Charles. We sincerely appreciate your recommendation and look forward to welcoming you back—Kale will be ready to assist you anytime!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Quick diagnostic process followed by service and repair

Reviewed by JoseNovember 16, 2025

Quick diagnostic process followed by service and repair with in 24 hours while letting me use one of the dealership loaner cars. Can always depend on Mark and team in getting the job done efficiently.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your experience! We’re glad to hear that the service needs were completed quickly and that the loaner vehicle helped keep things convenient for you. Mark and the team truly appreciate your trust. They take pride in delivering efficient, dependable service every time. We are grateful for your continued confidence in us and look forward to assisting you again whenever you need us!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have had Merc Benz of st.

Reviewed by daisymackOctober 17, 2025

I have had Merc Benz of st. Charles service my glc 300 since 2018. Service has always been efficient and reliable. Brad is very kind and courteous. Very helpful in every way.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We sincerely appreciate your long-term loyalty and the 5-star rating. Your continued support means a great deal to us, and we look forward to building on our partnership for many years to come.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of St. Charles

Welcome to Mercedes-Benz of St. Charles located at 225 N. Randall Road in St. Charles IL. We offer a large selection of new and used Mercedes-Benz vehicles new and used Sprinter vans and also new smart vehicles. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes in no time.

Stop by Mercedes-Benz of St. Charles today to talk with our professional sales associates and to find the car of your dreams. We look forward to seeing you soon!

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