225 N Randall Rd
Saint Charles, IL 60174

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Sales: 877-213-9679

Used Cars: 877-213-9679

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 9:00am – 3:00pm

Reviews of Mercedes-Benz of St. Charles

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

639 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Quick service great people I am glad to visit them during

Reviewed by JKDecember 13, 2025

Quick service great people I am glad to visit them during my recall owner of 2017 Mercedes Metris

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your kind feedback! We’re glad to hear you received quick service and had a great experience with our team during your recall visit. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Commitments kept.

Reviewed by FtanziDecember 12, 2025

Commitments kept. Highly professional team. Mark can always be counted upon to give great advise

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing. Your support is truly appreciated. Wishing you a wonderful holiday season!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent, very personable, professional service!

Reviewed by mulsbergerNovember 19, 2025

Excellent, very personable, professional service! I highly recommend salesman Kale DeVries. Do not let his age fool you. He is kind, intelligent and willing to go above and beyond to make sure you are satisfied with your purchase. Of all the many dealerships we went to in both Illinois and Wisconsin, we were truly treated the very best at Mercedes-Benz of St. Charles. We will absolutely return and ask for Kale.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Kale provided you with personable, professional service and went above and beyond to ensure your satisfaction. His dedication and kindness truly shine, and it’s great to know his efforts made such a positive impression. We’re honored that, out of all the dealerships you visited in Illinois and Wisconsin, you felt the very best taken care of here at Mercedes-Benz of St. Charles. We sincerely appreciate your recommendation and look forward to welcoming you back—Kale will be ready to assist you anytime!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of St. Charles

Welcome to Mercedes-Benz of St. Charles located at 225 N. Randall Road in St. Charles IL. We offer a large selection of new and used Mercedes-Benz vehicles new and used Sprinter vans and also new smart vehicles. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes in no time.

Stop by Mercedes-Benz of St. Charles today to talk with our professional sales associates and to find the car of your dreams. We look forward to seeing you soon!

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