Mercedes-Benz of Naperville

Mercedes-Benz New Car Dealership in Naperville, IL

1569 W. Ogden Ave.
Naperville, IL 60540

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Sales: 888-304-7834

Used Cars: 888-472-2803

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm
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Reviews of Mercedes-Benz of Naperville

Overall Rating:

4.4 (out of 5)

93% recommend this dealer

1065 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Great staff and buying experience.

Reviewed by Scott Jones from Chicago, IlJanuary 18, 2026

Great staff and buying experience. Michael and Ana Maria were honest and helpful from start to finish.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello Scott, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

We had an excellent Sales Consultant, Serafin Avila.

Reviewed by Kathryn Checea from ILJanuary 17, 2026

We had an excellent Sales Consultant, Serafin Avila. He worked with us to purchase a new car. His pleasant mannerism, understanding what we were looking for and finding a vehicle that met our needs was perfect. They are fortunate to have a representative such as Serafin on their team.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Kathryn, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great dealership, fantastic customer service, and sales

Reviewed by FamilyJanuary 07, 2026

Great dealership, fantastic customer service, and sales were not pushy or high pressure. I enjoyed the experience so much I purchased two vehicles in five days.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hello, our Staff is dedicated to providing all our guests with outstanding customer service. Don't hesitate to call us if you ever need anything. Be safe on the road!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Naperville

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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Want more details on Mercedes-Benz vehicles?

Mercedes-Benz

AMG GLC 43, AMG GLE 53, C-Class, CLA 250, CLE 300, E-Class, EQB 300, EQE 350, G-Class, GLA 250, GLB 250, GLC 300, GLC 350e, GLE 350, GLE 450, GLE 450e, GLS 450, Sprinter 2500
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