1520 W North Ave
Chicago, IL 60642

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Sales: 312-628-4500

Used Cars: 312-628-4500

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 6:30am – 7:00pm
Tue 6:30am – 7:00pm
Wed 6:30am – 7:00pm
Thu 6:30am – 7:00pm
Fri 6:30am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Mercedes-Benz of Chicago

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I brought my car in for the same issue that keeps

Reviewed by Lisa Cartwright from Chicago, IL November 02, 2024

I brought my car in for the same issue that keeps happening (3 x on a fairly new car / less than 10K miles) and asked for a call back or to speak to someone in management and have not been contacted.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

They played pass the ball on every opportunity.

Reviewed by Neal from Rochester hills, MIApril 17, 2024

They played pass the ball on every opportunity. One person would call or text, then another… without anyone truly taking accountability for my account. The car I was interested in I couldn’t get any answers for. Lost the car before I could even get questions answered about the car.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Shocked

Reviewed by Denise Shannon from Chicago, ILAugust 15, 2023

I was happy with their professionalism and willingness to resolve issues until my truck was returned with the back seat detached and the glove compartment open with wires hanging out and parts on the floor. Not to mention both keys were not sent back with the truck.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 3

Customer Service 3

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Mercedes-Benz of Chicago

Mercedes-Benz of Chicago offers the ultimate shopping experience. With over 300 vehicles in stock and a comfortable and modern indoor showroom finding your next vehicle at Mercedes-Benz of Chicago is both convenient and fun!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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