1520 West North Avenue
Chicago, IL 60642

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Sales: 844-718-2116

Used Cars: 844-718-2120

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 6:30am – 7:00pm
Tue 6:30am – 7:00pm
Wed 6:30am – 7:00pm
Thu 6:30am – 7:00pm
Fri 6:30am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Mercedes-Benz of Chicago

Overall Rating:

4.2 (out of 5)

85% recommend this dealer

13 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible, they never returned my email and/or called me

Reviewed by Casey from RiversideJanuary 16, 2026

Horrible, they never returned my email and/or called me back. NOT! A good way to do business!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

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Maximum rating = 5

5.0 (out of 5)

Wow!

Reviewed by Jugander Kumar from Chicago, ILJanuary 13, 2026

Wow! Amazing experience working with Dennis Smith. He was very nice in overall car buying process, explained the entire process very nicely, also made the deal in our favor. The Benz SUV is so amazing and I am enjoying the ride everywhere I take it. Dennis explained/Demo the vehicle features and made few follow up calls to make sure that everything is fine and ready to help wherever needed. Thanks Dennis for all your help. You are a great asset for this dealership. Regards

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Jugander, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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Maximum rating = 5

5.0 (out of 5)

Have treats and drinks available especially during

Reviewed by Rodney Peach from Milton, WIJanuary 05, 2026

Have treats and drinks available especially during Christmas! Very friendly otherwise and helpful! They made sure the used vehicle was cleaned very good! Looked brand new the motor too!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Rodney, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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Maximum rating = 5

About Mercedes-Benz of Chicago

Mercedes-Benz of Chicago is a proud member of the nationwide network of AutoNation dealerships. As America's Most Admired Automotive Retailer*, AutoNation has over 300 dealership locations representing 30 manufacturer brands with stores in over 20 states. Since 1996, AutoNation has sold and serviced over 15,000,000 new and pre-owned vehicles. There are many benefits to being part of the AutoNation family. Below we have outlined some reasons why you should choose Mercedes-Benz of Chicago for all your automotive needs.

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