Mercedes-Benz of Columbus in Columbus including address, phone, dealer reviews, directions, a map, inventory and more

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7470 Veterans Pkwy
Columbus, GA 31909

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Sales: 706-256-6100

Used Cars: 888-636-4459

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Mercedes-Benz of Columbus

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

12 out of 15 people said they would recommend this dealer

5 (out of 5)

Above and beyond. Smooth and easy out of state buy

Reviewed by JCROCK in St. Louis, MOApril 18, 2021

Buying from out of state was nerve racking. UNTIL I spoke with Bob. Fulfilled requests quickly for videos. The no hassle negotiation. Bob met me at the airport with the car. STL to ATL and back with a car in less than 12 hours. The car was also exactly as describes.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Best Used Car purchase Experience!

Reviewed by J. McNeal in Cataula, GaJuly 04, 2020

My wife and I were tired of looking at used cars at poor dealership facilities with uneducated staff...then we found Rick Gilbert at the Columbus Mercedes Benz Dealership. First and foremost, he had a quality used BMW that fit our budget and immediately addressed minor details most dealerships would overlook as “normal wear”. He was very attentive to our schedule and desire for a good feel ending. Absolutely a fantastic experience, no fake stuff here. I would highly recommend Rick and this dealership to anyone!! We plan to upgrade soon and continue working with Rick!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Unprofessional cancellation

Reviewed by Na in Columbus gaAugust 02, 2019

I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side and driver-side air bag of my Springer RV. At 1138 on August 1 (less than 24 hours prior to the appointment), I received a phone message that the dealer cannot do this repair. After I called back, the service staff first claimed that they could not do any repair on the sprinter. I told him that I did a service A less than two years ago. He asked me to wait on line to pull my record. After that, he admitted the service was done, but he told me that they could not do the repair of airbag recalls. He asked me to bring the sprinter to other dealers. Here are my two main concerns about the service department. 1. it is rather unprofessional and inconsiderate to cancel my appointment a day before my appointment after I have made an arrangement to take a day off on August 2. They should have contacted me for this matter a day or two after I made an appointment. 2. Customers lose confidence after hearing lies from the service department of this dealer. I did my sprinter service there, and yet, they said they could not perform sprinter service. What a stupid lie!

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About Mercedes-Benz of Columbus

Our mission is to provide a quick, easy, and friendly process of helping customers purchase the automobile of their choice. We will provide you with simply the best customer service around. Thanks for shopping at Mercedes-Benz of Columbus!

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